Community Outreach Program Director

The YMCA of Greater Houston's Community Outreach Program Director is responsible for the successful implementation and execution of services and key initiatives designed to support families in achieving long-term stability. This role involves managing day-to-day operations, supervising case managers, developing and monitoring program goals, and ensuring compliance with policies and procedures. The Program Director will work closely with community partners, coordinate resources, and track program outcomes to evaluate effectiveness. The Director provides strong program leadership, ensuring programs are aligned with strengthening families and supporting long-term stability while fostering a safe and positive environment that promotes belonging and connection. In addition to building and maintaining collaborative community relationships, the Director will recruit, hire, and onboard Program Managers to oversee case management, ensuring high-quality service delivery and program accountability. With a focus on excellence, the Director represents the YMCA with enthusiasm and commitment, driving community impact through youth development, healthy living, and social responsibility.

1. Case Management: Provides comprehensive case management services by adding 10-15 new clients monthly, maintaining a portfolio of approximately 100 clients annually, conducting assessments, developing individualized service plans, and coordinating necessary resources to support family stability and long-term success. Maintains compliance with all state, local, and YMCA regulations and program standards to meet YMCA objectives and promote family stability and
2. Family Engagement: Builds and maintains relationship with families through consistent communication including client orientations, newsletters, client conferences and client engagement events. Implements community outreach programs that may include food distribution, food pantries, enrichment programs and community opportunity
3. Relationship Building: Develops and maintains strong relationships with community partners, funders, school administration, parent and community groups and other organizations and agencies related to assigned programs. Responds to all agency, parent and community inquiries and complaints in a timely
4. Marketing & Promotion: Implements targeted marketing strategies to promote program growth and increase brand exposure within the community, focusing on reaching new families in need of case management services. Expands the program in alignment with strategic goals and operational plans, actively assisting with the distribution of program information and managing client intake and registrations to support continued growth.
5. Program Compliance: Assures compliance with state and local regulations as they relate to program areas. Ensures that YMCA program standards are met and risk management policies are
6. Staff Development: Recruits, hires, and trains required program staff needed to meet Y staffing ratios. Reviews and evaluates staff performance and develops strategies to motivate staff to achieve program
7. Fiscal Management: Adheres to responsible fiscal stewardship, including managing all accounts receivables and accounts payable related to program Manage payroll related transactions and monitors for accuracy and completion. Ensures program operates within bud get and meets fiscal goals through forecasting and budget monitoring.
8. Center Engagement: Actively participates in YMCA center activities, meetings, and staff trainings. Intentionally collaborates with center program staff. Develop and maintain good working relationships with the directors, staff, parents and families by way of open communication, positive problem solving, flexibility, and
9. Program Evaluation: Collects necessary qualitative and quantitative data needed to monitor program evaluation and measure program effectiveness. Monitors and evaluates the effectiveness of and participation in program and make adjustment to program as
10. Annual Campaign: Participates in the annual fundraising campaign and committees as assigned at the center and meets staff campaign goals. Supports direct staff in their participation in the annual fundraising
11. Project Teams: Participates in project teams related to advancing the strategic vision and goals of the outreach
12. Child Abuse Prevention: Reports suspicious and inappropriate behaviors and policy violations. Follows mandated abuse and incident reporting requirements. Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, Adheres to policies related to boundaries with each child.

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants. Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause. Genuine-To be honest and open in relationships with others.

• 3-5 years previous experience in case management and/or family stability initiatives; 2 years supervisory experience preferred
• Bachelor's degree in related field or equivalent (preferred)
• Knowledge of case management with a focus family stability models and/or policies and procedures
• At least 21 years of
• Previous experience with diverse
• Bilingual in Spanish not required but preferred
• Strong communication skills (verbal and written).
• Available for trainings on occasional weekends and after hours

This position has supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree and/or equivalent experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Including walking, standing, bending, and reaching.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members.

The employee regularly works in outside weather conditions during the day camp program. Operate with daily exposure to the sun and heat and varying weather conditions. The noise level in the work environment is usually moderate to loud. The employee is occasionally exposed to nature, animals, fumes and airborne particles, toxic, or caustic chemicals, extreme heat, and/or blood.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Travel is primarily local between assigned centers during the business day, although some out-of-area and overnight travel may be expected.

Flexible with scheduling and available to work operational hours of the YMCA, which may include day, evening, weekends, and/or holidays, based on the center needs.

This is a grant-funded position that is subject to renewal every two years, contingent upon the continuation of funding and program performance. The Director will be responsible for ensuring compliance with grant requirements and maintaining program quality to support the renewal process.

This job description is not all inclusive. The YMCA of Greater Houston reserves the right to amend this job description at any time. The YMCA is an Equal Opportunity

Employer, committed to a diverse and inclusive work environment.