Customer Support Representative I

About B. Braun

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.

Position Summary:

Responsibilities: Essential Duties

• Enters orders placed by customers, answer/research customer inquiries, track orders through SAP, communicate problems/information between sales representatives, manufacturing personnel and customer. Extremely important as the majority of our products are made to order and are not stocked in finished goods inventory.
• Generates deliveries and coordinate with the warehouse on shipments as large orders need to be palletized and planned accordingly.
• Interacts with external and internal customers to provide information in response to inquiries about products and services.
• Manages the more complex territories.
• May solicit sale of new products.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General:

It shall be the duty of every employee while at work to take a reasonable care for safety and health of himself/herself and other persons.

Expertise: Knowledge & Skills

• Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.
• Assignments are routine and repetitious in nature. Work performed within narrowly defined parameters. Follows established procedures and guidelines.
• Works under direct supervision and from detailed verbal and/or written instructions. Uses established procedures to accomplish assigned task.
• May require some limited judgement in resolving problems.
• Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.

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The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

Expertise: Qualifications - Experience/Training/Education/Etc

Required:

• High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
• 02-04 years related experience required.
• Regular and predictable on-site attendance

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

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Responsibilities: Other Duties:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is expected to:

Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

Occasionally: Reaching upward and downward, Push/pull, Stand

Frequently: Sit

Constantly: N/A

Activities:

Occasionally: Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking

Frequently: Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting, Talking - ordinary, loud/quick

Constantly: N/A

Environmental Conditions:

Occasionally: N/A

Frequently: N/A

Constantly: N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise Intensity: Moderate

Occasionally: Other

Frequently: N/A

Constantly: Office Environment

Equal Opportunity Employer Veterans/Disabled

PI253954657