Retail Shift Lead (Full Time)

Operates point of sale system, reconciles tills and daily sales, processes exchanges and returns, and assists with opening and closing the store. Serves in a lead capacity over other employees and provides day-to-day direction. Designs appealing displays, replenishes stock, and inventories stock and sales rooms. Delivers effective customer service, fulfills order requests, performs overrides and voids, and mitigates escalated customer services issues. Reports suspicious activity to avoid inventory shrinkage.

The candidate will open and/or close the store. The essential functions include:

• Excellent customer service skills
• Attention to accuracy and details
• Basic computer data entry skills
• Product knowledge
• Process online sales
• Assisting customers with a selection of merchandise
• Supervision of student workers as well as assigning tasks to student workers
• Ensure that student workers are following customer service standards
• Ability to operate standard retail equipment
• Ability to process a variety of transactions such as cash, checks, bank cards, panther funds, gift certificates & cards, University requisitions, credit memos, and bookstore accounts.

The incumbent will receive, stock, and merchandise products daily and be responsible for maintaining the sales floor. The ability to transport up to (50) pounds, spend many hours moving about the store. Participation in off-site events; the incumbent is required to work 37.5 hours per week along with Saturday, Sunday, Holiday, and overtime hours will be required as needed.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.