Sales Support Representative

Job Title: Sales Support Representative

Location: LaPorte(Houston), TX
Shift: 1^st Shift Monday-Friday: 9:00am- 6:00pm
Pay: $20.00-$22.00/hr.

The Sales Support Representative position requires you to efficiently assist customers with all requests including order entry, product inquiry, quotations, order status, website navigation and customer problem solving over the phone. Support outside sales personnel with clerical needs including product research, pricing, quote preparation and follow up.

Why Wurth:

• Health, Dental and Vision Benefits for full-time employees & their families!
• Paid Time off- start accruing on day one!
• Paid Holidays
• 401(K) with Company March
• Company paid Long-term Disability, Life Insurance & AD&D
• Voluntary Program offerings.

ESSENTIAL DUTIES & RESONSIBIITES:

• Updates customer information in computer system. (SAP knowledge is a plus!)
• Handles all aspects of customer inquiries and requests to include product selection, sample requests, non-stock items, basic returns, price quotes, special pricing, status of orders, etc.
• Makes follow-up calls to customers regarding order information.
• Supplies information to leader and outside sales managers with regard to customer feedback concerning satisfaction of service or products.
• Help customers navigate our website and assist them in placing an online order or registering for an account.

QUALIFICATIONS, SKILLS & ABILITIES:

• 2- 3 years of prior customer service and/or sales support experience is a plus.
• Ability to use computers and maneuver through databases and applicable software.
• Excellent phone skills with a professional voice tone when talking with customers and sales managers.
• Ability to handle difficult customer questions or situations.
• Strong organizational, accuracy skills and multi-tasking ability.
• Excellent interpersonal skills, verbal and written communication skills.
• Ability to analyze situations and make confident, sound decisions.

Wurth Industry North America Key Facts:

• 110+ locations across the U.S, Canada, Mexico, and Brazil
• More than 2600 employees
• More than 420,000 standard parts
• Part of the Wurth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees.

Check out our Organization's pages to learn more about the great things we do and who we are!

LinkedIn- https://www.linkedin.com/company/wurthnsi/

Facebook- https://www.facebook.com/WurthNSI

Website- https://www.northernsafety.com/

EOE/AA Disability/Vet