Patient Access Apprentice - Emergency Department

Description

MaineHealth Corporate

Clerical/Administrative Support
Req #: 1267

Summary:
The Apprentice - Patient Access - Emergency Department role is the initial contact for patients with MaineHealth Pen Bay Hospital, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient's signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.

2. License/Certifications: N/A

3. Experience: Previous clerical healthcare and customer service experience preferred.

4. Additional Skills/Requirements Required: N/A

5. Additional Skills/Requirements Preferred: N/A