Senior PC Technician

Iron Bow Technologies
United States
Nov 13, 2024
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. THE HIGH LEVEL The Senior PC Technician monitors and responds to requests to ensure the smooth operations of computer systems and peripherals for end-users. End-users on this program are members of the US Special Forces Command at Joint Base Lewis-McChord. WHAT YOU'LL BE DOING Monitor and respond to technical hardware/software problems utilizing testing, tools, and techniques Provide the user a solution with minimal calling around/returning - do the info gathering, troubleshooting, analysis, problem research on the user's behalf. Interface with various support groups to solve the user's issue during the first call by coordinating on their behalf, bringing in additional SMEs, or clarifying specifically what needs to be done and by who (if escalation and transference is needed). Assist with installation of workstation and associated hardware Apply basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment May provide LAN server support Provide IMAC requests and participate un IMAC Projects (under supervision) Removing old equipment and performing data migration to new machines Meet established service levels (SLA) Install and configure applications and OS as well as upgrades Install, configure, maintain desktop, laptop, or peripherals/printers Contribute to deliverables and performance metrics where applicable Keep up with timely and accurate timekeeping in two different systems (Iron Bow and Prime Contractor) and weekly signing/submitting the timecards WHAT YOU BRING TO THE TABLE You've been successful in managing user expectations and are customer-focused with good communications and interpersonal skills. You are results-oriented and understand the importance of IT as itrelates to your customers. You are driven to achieve program initiatives within dynamic customer environments. You have strong emotional intelligence and believe it's imperative for successful leadership. 5-7 years' practical IT support experience; highly desirable to have the PC technician experience in a military environment especially with classified (S/TS) systems and in secure facilities. Bachelor's degree in a STEM field or equivalent experience Security+CE or equivalent IAT II certification TS/SCI clearance TRAVEL REQUIREMENTS None expected or seen on this contract but possible. WHY YOU'LL LOVE IT Working with and for America's premier counter-terrorism and irregular warfare personnel at Ft Liberty. Technology is a key enabler for the warfighter. Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by. Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success. #LI-EC1 __PRESENT OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.