|
***This position is Remote***
Job Summary This position is responsible for providing workflow and solution design functionality during client engagement projects. Guide clients through current workflows, upgrades, system changes and enhancements to ensure the solution meets the client's needs. This role works closely with multiple teams; both internal and external to evaluate and mitigate potential risk to a successful adoption of our products. What you will do
- Design, implement, test, and document functionality based on customer business requirements and workflows
- Facilitate requirements gathering and user story creation
- Develop, design and propose solutions to meet technological and business needs of customers during an onboarding project.
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Present complex technical information to non-technical audiences
- Support the development of technical, training, and business related documentation
- Provide a series of standardized Solution Calls and demonstrations to clients through the project implementation
- Train customers and partners
- Work with clients to identify and remediate issues and workflow risks early
- Prepare and provide client facing technical follow-up calls and documentation
- Assist and collaborate with multiple internal team on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response
- Manage projects internally as well as externally
- Provide reliable resolution of critical and high impact problems for customers
- Create team SOPs with collaboration across multiple departments
- Lead a team of less experienced Solution Consultants
Travel/Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required.
Qualifications
Must have:
- Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
- Typically a Bachelor's Degree or global equivalent in related discipline.
- Strong experience using Practice Management Software, specifically Dentrix Enterprise
- Strong experience in dental industry working with large DSO organizations
- Strong experience presenting to customers face-to-face
- Excellent product knowledge
- Strong understanding of industry practices
- High proficiency with tools, systems, and procedures
- Good planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills with ability to multi-task
- Strong verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Good conflict resolution skills and ability to deliver difficult messages
- Ability to build partnerships at all levels within the company, begin to build partnerships externally
- Resolve complex issues in effective ways
Nice to have:
- Master's degree or global equivalent a plus.
If remote or accepting applications from other states for consideration, the following paragraph must be updated and added - delete the bonus if hourly or a commissioned role: The posted range for this position is $70,000-$85,000
which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry, with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.
|
Henry Schein One, LLC
paid time off, short term disability, 401(k)
Nov 06, 2024