Managed Services Engineer (NC, SC)

Presidio, Inc.
United States, Tennessee, Knoxville
Nov 07, 2024
Description SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Technical Specialist, Managed Services Job Summary: As a Technical Specialist, Managed Services, you will work in the Managed Service group as a proactive and reactive network engineer. Travel Requirements: This position does not require any travel. It will be based in the Carolinas. This role is 100% remote. Job Responsibilities: Daily queue management to ensure tickets are worked, updated, and resolved according to documented processes Daily participation in Managed Services phone queue Work reactive, proactive and/or tech alignment tickets Participate in problem management and seek opportunities for proactive services Create and generate tickets when tasks and actions are identified. Escalate and/or complete work React, investigate and remediate warning alerts and data in customer environments Document changes in customer environment or maintenance schedule in appropriate Knowledge Base(s) Participate in administration, maintenance, and/or optimization of Managed Services tools Participate in continual education in technology vertical(s) to stay in sync with tech advancements, changes, and updates to Standards Perform routine audits using the checklist of standards and verification checklists to find short coming based on documented standards Participate in Business Reviews where you are lead engineer Participate in on call rotations Effectively communicate information to responsible individuals at proper intervals: Business Alignment - all technical findings, analysis results, opportunities uncovered, and recommendations Sales Teams - secondary to the Business Alignment Manager, some urgent findings should go directly to the sales account team Managed Services Team - updates, knowledge share, of any and all kind Managing Consultant - daily commendations from customers, escalations, customer satisfaction issues or challenges Collaborate with Delivery team to align new implementations, recent project migrations and conduct Technical Reviews Execute tasks assigned by Managing Consultant and/or Managers Required Skills: Career working with Cisco and Palo Alto technologies 5-10 years of experience with the following technologies preferred: Cisco 9800 Wireless Controllers and APs or equivalent older models Cisco Switching Cisco FTDs Cisco DNA Cisco ISE Palo Alto Firewalls Has experience working in IT operations environment Understands and can follow service management methodology such as ITIL Additional Desired Skills: Organized Good communicator Strong documentation skills Professional approach to work and customers Education and Experience: Bachelor's Degree or equivalent experience and/or military experience Over 8 years experience in IT Networking *** ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: http://presidio.com *** Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com. RECRUITMENT AGENCIES PLEASE NOTE: Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)