IT Support Specialist

Requisition Id14071

We are only able to consider Lawful Permanent Residents (US citizens and Green Card holders) at this time for this position.

Overview:

We are hiring an IT Specialist to provide end user support across more than ten thousand Windows/Macintosh/Linux computers and mobile devices throughout ORNL! This position resides in the Client Support & Engineering Services group of the Digital Services Infrastructure & Operations division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

In this role, you will support ORNL's executive staff encountering tier two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows and Macintosh computers throughout ORNL. Additionally, you'd lead IT technical programs impacting all ORNL staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.

Responsibilities include resolving or addressing incidents or requests and serving as one of the main points of contacts for ORNL IT services. These services include supporting: Operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on ORNL desktop systems.

Major Duties/Responsibilities:

• Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
• Provide specialized services like the design of information technology computer needs for staff.
• Test and verify intermediate-level technology-based procedures and processes.
• Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
• Research new technologies and train on them as needed.
• Support all aspects of mobile device related issues.
• Additional assignments may also be given.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, computer engineering, information technology, business or a related field of study and two (2) to four (4) years of aligned, professional experience is required for consideration.
• Proven knowledge and experience supporting both Macintosh and Windows platforms in an enterprise environment.
• Experience providing white glove support for executive staff.
  

Preferred Qualifications:

• Being able to visualize a problem or situation and to resolve it abstractly.
• In-depth knowledge of computing systems integration in a research environment.
• Friendly and helpful demeanor, able to professionally interact with anyone.
• Ability to identify and resolve technical issues working independently or as part of a team.
• Communicate effectively with technical staff and end-users.
• Working independently.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within assigned timeframes, and adapt to constantly evolving needs.
• Experience resolving network issues.
• Experience with ITIL-based concepts.
• Ability to provide basic to intermediate support for Linux operating systems.

Special Requirements:

• Visa sponsorship is not available for this position.
• This position requires access to technology that is subject to export control requirements. Successful candidates must be qualified for such access without an export control license.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.