Disaster Residential Care Worker

Job Description:

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are currently seeking a full-time Disaster Residential Care Worker for our Red Cross House disaster shelter in Philadelphia, PA.

The Red Cross House is a 26-unit Disaster Recovery Center that provides 24/7 shelter for those affected by disaster.

Shift: Monday - Friday, 3rd Shift - 12:00 AM - 8:00 AM

WHAT YOU NEED TO KNOW:

Under close supervision, the Disaster Residential Care Worker supports the day-to-day operations of a program or service. Serve as the initial point of contact between the service or program and others. Provide support, development and/or leadership guidance to all volunteers.

Specific duties:

The Disaster Residential Care Worker will provide intake service and residential care to families left homeless by disaster.Functions include all areas of client care and management, support to the kitchen coordinator; facilitate building safety and evacuation procedures, as well as supervision of cleanliness for client rooms and basic cleanliness of the building.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

• Provide administrative and clerical support including answering telephones, routing incoming calls, process mail, and customer service. Respond to general inquiries about program or service. Maintain calendar of events and activities.

• Track program statistics. Follow-up with customers helped by program or service. Maintain community contacts and resource lists to support program or service. Coordinate orientation for new volunteers. Maintain program database and files.

• Schedule and coordinate requests for presentations and trainings.

• Collect preliminary client information and refer client to appropriate Red Cross services.

• Resolve routine problems as they arise and bring non-routine problems to the attention of program or service management/leadership.

• Process requests for presentations to community individuals and groups. May conduct presentations as assigned.

• Monitor and maintain program supply and equipment inventory, including program or service printed materials.

WHAT YOU NEED TO SUCCEED:

• Education: High School or equivalentrequired.

• Experience: Up to 1 year of related experience.

• Skills & Abilities: Respond promptly to customer needs, listen and obtain clarification, and follow policies and procedures. Complete administrative tasks correctly and on time using time efficiently. Demonstrate accuracy and thoroughness. Work with integrity and ethics. Maintain confidentiality. Good verbal and written communication skills. Ability to work on a team.

• Travel: Travel may be required.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance Program

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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