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Operations Manager, Facilities

JLL
United States, Massachusetts, Boston
1 Post Office Square (Show on map)
Nov 08, 2024
Location: Boston, MA (Boston Logan International Airport/Delta)
Responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of Jones Lang LaSalle.

Facilities Management
Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
Complete quarterly onsite inspections which require manager to travel to each site.
Verify all work has been completed to satisfactory standards
Vendor management skills are required to ensure all vendors are delivering to the service levels expected and contracted to
Oversee daily operations of sites including setting priorities on work to be performed in collaboration with Facility Manager objectives
Manage PM work orders for ongoing inspections and regularly scheduled maintenance
Partner with MES to deliver high quality work order performance
Ensure that service levels are maintained at the appropriate level
Any and all other duties and tasks assigned

Client Service/Satisfaction
Develop and maintain positive client relationship
Conflict resolution and solution analysis
Manage and Coordinate work requests with onsite staff

Compliance
Provides contract compliance management and quality control
Responsible for JLL Engineering compliance program

Budgeting/Reporting
Aid in preparation of budgets for operations
Preparation of regular and ad-hoc reports

Desired Experience and Technical Skills
Minimum of 3 years of Facilities Management experience required either in the corporate environment, third party service provider or as a consultant
Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, refrigeration and commercial kitchen equipment, etc.
Strong organizational and management skills
Strong interpersonal and supervisory skills
Strong presentation skills
Proficient in MS Office, and MS SharePoint
Computer proficiency in CMMS (Work Order) systems
Ability to supervise vendor performance during normal and off hours including weekends when necessary
Preferred * Knowledge of real estate, management, accounting and building systems
Applied = 0

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