Disability Services Manager

The Manager of Workers Compensation and Leaves Services will be responsible for overseeing and managing the NCH comprehensive Workers Compensation (WC) and Leave of Absence (LOA) programs. This role requires an understanding of the Ohio BWC code, and Federal and State leave laws.

Location:

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Establishes standards and procedures for all matters related to leave of absence administration (WC/FMLA/ADA/STD/USERRA, etc.) and ensures organizational compliance. Works with the Benefits leader to recommend new or existing policies or procedure changes based on applicable laws, data analysis and company culture.
• Interprets and administers LOA programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
• Develop communications to educate managers and employees on leave programs (WC, FMLA, ADA, STD, etc) policies, procedures, and best practices.
• Cross-collaborates with Employee Health Services, Benefits team, internal and external Legal teams, as needed.
• Partner with Safety Governance Team to support development of injury reduction initiatives that will reduce the frequency and /or severity of WC claims.
• In partnership with the TPA, manages WC claim investigations, settlements, and litigation.
• Analyze claims data and trends to identify areas for improvement and implement proactive measures to enhance outcomes and reduce cost.
• Develop and track goals for WC & LOA related activities including ensuring the best employee experience, return to work strategies, cost of claims initiatives, and overall performance management of the WC & LOA team objectives.
• In partnership with the TPA, provides annual reporting of WC claims and leave data to senior management.
• Manages TPA and vendors to examine the support and enhance the cost-effectiveness of WC and leave programs.
• Review of statutory leave laws in state, local and municipalities, where NCH has workforce members.

• Bachelor's degree in human resources management, related field, or equivalent experience, required.
• 5 years of direct worker's compensation experience, extensive knowledge of Ohio WC process/procedures.
• 3 years of supervisory experience.
• Experience and understanding of state and federal leave laws and regulations.
• Demonstrated effectiveness in communication, interpersonal skills, relationship building, consulting, teamwork and leadership.
• Outstanding customer service, organizational, and analytical skills.
• Strong project management skills and ability to manage competing demands, multitask and work against a timeline.
• Strong influencing, negotiation, and facilitation skills with the ability to foster and maintain collaborative relationships with business leaders and peers.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE/M/F/Disability/Vet