Client Operations Manager

About Capital Rx:

Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.

Position Summary:

The Client Operations Manager is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

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  Support implementation and client management teams with all day-to-day client requirements

  
  

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  Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations

  
  

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  Analyze incoming client requests and work with internal and external teams to complete required plan documentation

  
  

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  Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent

  
  

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  Lead pre- and post-implementation quality assurance and testing to validate coding accuracy

  
  

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  Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address

  
  

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  Handle and resolve sponsor and member issues, escalating as needed

  
  

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  Research and respond to claims processing and system configuration inquiries

  
  

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  Coordinate integration of other data inputs into client management processes

  
  

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  Collaborate cross functionally to support general client operations, as required

  
  

Qualifications:

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  Bachelor's Degree preferred, or equivalent combination of education, training, and experience

  
  

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  2+ years of proven experience in PBM / health plan, benefits consulting, or healthcare

  
  

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  Track record of building trusting internal and external relationships

  
  

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  Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables

  
  

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  Experience working with structured and unstructured data

  
  

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  Proficient in Microsoft Office, SQL a bonus

  
  

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  Ability to balance multiple complex projects simultaneously

  
  

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  Exceptional written and verbal communication skills

  
  

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  Extremely flexible, highly organized, and able to shift priorities easily

  
  

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  Attention to detail & commitment to delivering high quality work product

  
  

Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.