IT Customer Experience Manager

Michelin is hiring!

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IT Customer Experience Manager

The Opportunity:

We are seeking a dynamic IT Customer Experience Manager to lead strategic digital initiatives at Michelin in North America. This role works with the Sr. Director of IT Application Development and involves:

• Leading and driving digital initiatives.

• Handling budgets and prioritizing tasks.

• Defining and executing strategies aligned with company objectives.

• Gaining extensive experience in leading people managers.

Location: This position is based in Greenville, SC - close to beaches, mountains, and major cities like Atlanta and Charlotte.

If you embody values such as respect for people, teamwork, and trust, we invite you to consider joining us at Michelin, where this is not just a goal but our way of life!

What You'll Do:

In this role you will drive the adoption of advanced technology to elevate our digital and data tools, improving our customer experience, to include:

• Work primarily with custom software solutions to support business initiatives.

• Develop and deploy Salesforce.com solutions to enhance customer relationship management.

• Drive mobile solutions to improve customer experience.

• Champion a customer-centric digital culture using cloud-based solutions and AI.

• Collaborate with global IT teams, product teams, business leaders, and customer service teams.

What You'll Bring:

We seek an individual who has led teams and successfully delivered in the following areas:

• Positive track record in leading cross-functional teams and handling large-scale projects.

• Solid background in custom software development and cloud-based solutions (Azure or AWS a must).

• Expertise in system integration, data management, and business intelligence tools.

• Superb communication skills with various levels of the organization, including C-Suite.

• Comprehensive application of Agile methodology.

Experience:

• At least 7 years of experience. Bachelor's degree in Computer Science, Electrical/Computer Engineering, Management and Information Systems, or Analytics & Data a must.

Relocation Assistance Provided; Position is based in Greenville, SC.

#LI-HIRINGMICHELIN

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver's seat and be on your way to a meaningful professional journey!