Alternative Retail Coordinator

Join our team!

At Goodwill of North Georgia, we make a positive impact on our community by using donations and sales from our 100+ locations to help local job seekers find meaningful work. Simply said, we put people to work. Join our team and work for an organization that will help you grow personally and professionally while giving you the satisfaction of knowing that your efforts are helping others reach their potential.

You can learn more about our 100+ stores, donation centers and career centers and how our mission helps local job seekers at goodwillng.org.

What we offer:

• Weekly/Bi-weekly paychecks
• Paid time off for vacation and holidays
• 25% employee discount
• Health, dental and vision insurance for staff and their families
• Complimentary uniforms
• Access to free job skills training at Goodwill Career Centers

What you'll be doing:

As an Alternative Retail Coordinator, you'll be responsible for providing effective customer service for all web inquiries regarding online merchandise or service orders by using excellent, in-depth knowledge of the agency's available products. You will also:

• Responds to customer web inquiries regarding online merchandise or service orders
• Assists customers with product selection, order placement, order confirmation, product/promotion questions, shipping status, returns, etc.
• Share product knowledge and provide recommendations on product purchases
• Ensures prompt and proper resolution of customer concerns and/or issues; Escalates and engages management in customer complaints and resolutions
• Create and maintain customer loyalty by offering excellent service
• Maintains bill of lading (BOLs)/packing slips of all shipments
• Responsible for scheduling incoming deliveries
• Coordinates, enters, compiles and validates data as needed
• Meet with management regularly to discuss opportunities for improvement
• Recommends potential products to management by collecting customer information and analyzing customer needs

Requirements:

• High School Diploma or equivalent
• One or more (1+) years' experience in online sales or online customer service
• Sound judgment and a high degree of personal/professional integrity
• Excellent communication and presentation skills
• The ability to interact effectively with employees and all levels of management
• Organized, with a strong aptitude to follow tasks through to completion
• Excellent active listening and time management skills
• Maintain dependable transportation and communication devices
• Proficiency with software, including MS Office Suite

Preferences:

• Prior Military or Non-Profit experience

Working Environment Conditions/Requirements:

• Have the ability to stand and/or walk for extended periods of time, bend, reach and grasp, tolerate environmental issues such as dust, heat and cold, as well as meet all physical requirements to perform the duties
• Ability to work flexible hours, including weekends

Does this sound like a place for you? If so, please apply today. Our process takes about 15 minutes to complete. Once you do, our recruiting team will reach out to you within a few days. Thank you for your time and your interest in Goodwill of North Georgia.

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.