Warranty Admin Specialist I

Daikin Applied
401(k)

13600 Industrial Park Boulevard (Show on map)
Nov 13, 2024
Make your mark at the world's largest HVAC company Daikin Applied is seeking a talented and eager Warranty Admin Specialist I. Provides warranty administration support on replacement parts orders and works with other business units warranty administrators to develop and improve warranty processes. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Hybrid, Plymouth, MN What you will do: Improve existing warranty processes and work with warranty administrators from the business units (ex: Dayton and parts warranty team) to effectively reduce overall warranty costs Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes Review warranty orders for compliance with warranty coverage and terms Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines Maintain accuracy of warranty information in the system Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc Assist with project improvements (ecommerce system testing, field care portal) What's in it for you: Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: High School or GED 3+ years Customer Service/ Warranty Environment Work visa sponsorship is not available for this position Preferred Qualifications: 2+ years of SalesForce experience 2+ years of Oracle experience Must be proficient in Excel and other Microsoft Office tools #LI-AW1 #LI-hybrid