UX Research Intern
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 25, 2024 | |
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OverviewCome build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential-and excitement for the journey ahead. As an UX Research Intern, you will drive human-centered strategy, help set product direction and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. You will work with product partners to drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, and inform product decisions. You will conduct analyses and distill quantitative and qualitative data into actionable insights and actively contribute to achieving product outcomes that delight customers and meet desired organizational goals. This opportunity will allow you to contribute to business success across all stages of the product cycle, learn how to represent the voice of the customer, and pursue and create industry-wide best practices and tools that evoke customer obsession. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesSeeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams (e.g., Engineering, Specialists, Account teams).Engages with and/or leverages relevant partners to support business outcomes as appropriate. Identifies appropriate partner and jointly develops a plan for the play based on a shared understanding of the customer.Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.Acts as the voice of the customer (VOC) and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering. Responds to feedback and supports positive change within Microsoft.Leverages development opportunities (e.g., mentorships, role-based resources, trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including product and required technical skills. | |