Continuing Education Assistant-Kids on Campus

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Performs clerical and administrative support work for the Division of Continuing Education and Workforce Development, specifically for the Kids on Campus and the community development unit. Serves as the initial point of contact for Kids on Campus.. Assists parents in registering for and selecting Kids on Campus classes. Handles a high volume of phone calls on a multi-line phone system. Provides telephone coverage, clerical support, mail processing, course evaluation processing, word processing, Colleague data entry, Kids on Campus reports, and serve as a back-up support to other community development program reports. Under general supervision, this position also assists with instructor and vendor contracts, course file management, and new personnel document processing. Supports community development programs as needed. Assists the division with special projects

Responsible for data entry into Colleague for the Kids on Campus program.

Runs proofing reports to ensure the accuracy of course information and makes corrections as necessary.

Acts as the first point of contact for Kids on Campus parents via phone and email.

Provides customer service for Kids on Campus parents by assisting with student registration, transfers, drops, completion of required Maryland Department of Health forms, and making course recommendations for students. Responds to parent inquiries in a timely fashion.

Performs word processing and data entry assignments to include maintenance of various mailing lists and course and instructor information maintained in the current database.

Provides customer service through telephone coverage, answers multi-line telephones, and retrieves messages for Kids on Campus and the Community Development Unit.

Assists students, instructors, and the general public by interpreting college policies and procedures, and answering questions regarding registration, transfers, refunds, certificates, letters of attendance course schedules, and directions to campus classrooms/buildings.

Prepares course packets, delivers instructor materials, and prepares class signage for Community Development classes as needed.

Receives, sorts, and processes instructor contracts for Community Development classes as assigned.

Assists in processing student course evaluation forms to include preparing them for scanning and filing.

Maintains electronic file systems for Kids on Campus. Scans and organizes documents, including syllabi, printing, and attendance.

Communicates with instructors to obtain and supply printing for classes.

Responsible for Kids on Campus brochure community request fulfillment and various Kids on Campus mailings.

Enters Kids on Campus student consent form information into Colleague. Follows guidelines from the Maryland Department of Health for international Kids on Campus students. Use Colleague reports to track missing consent and medical forms, and follows up with parents on missing information. Updates student information in Colleague.

Prioritizes multiple project assignments, requiring a high degree of accuracy and efficiency, for Kids on Campus.

Supports community development programs as needed and assists division with special projects.

Assist with college and division initiatives.

Performs other duties as assigned.

* High school diploma required; AA degree preferred

* Two or more years in an office environment preferred

* Strong technical, organizational, interpersonal, and problem-solving skills

* Excellent customer service experience in a fast-paced office environment, with an ability to respond quickly and efficiently to a variety of situations.

* Ability to organize and prioritize multiple responsibilities.

* Skilled in Microsoft Office Suite, knowledge of Colleague system preferred.

* Ability to operate a wide range of office equipment including a computer, copier, fax, and audio-visual equipment.
OTHER REQUIREMENTS

* Vacation time is not permitted during summer Kids on Campus sessions.

* Stand for extended periods of time

* Be able to lift small boxes (approximately 25 lbs.)

* Walk across campus and up and down stairs.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.