3PL Advanced User

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

About the Role

As a 3PL Advanced User, you provide efficient and smooth system support to day-to-day inbound operations, ensuring compliance to system routines and acting as a bridge between the business and system administration.

A Day in the Life

• Support end users in the day-to-day work and act as an advanced system user within the DC:
• Conduct system clean-up and system routines
• Support 3PL training of end-users on daily system-related issues
• Feedback to Central System Specialist (ex-Super Users)
• Conduct basic troubleshooting and reporting
• Maximize operational excellence, quality, and efficiency by ensuring system-related best practice guidelines are followed, all flow systems are working, and IT system related procedures are implemented
• Identify and suggest improvement opportunities and/ or need for DC operations
• Responsible for training H&M team and 3PL leaders on any new functionalities on the system or any improvement

Who You Are:

• Advanced PC skills with Excel and Access
• A good understanding of IT systems and how you work with the functionality provided
• Excellent people and communication skills
• Ability to work independently and in a high pressure, multi-personality, fast-paced, deadline-oriented environment
• Experience with training and developing staff
• Detail oriented, with strong organizational, time management, and interpersonal skills.
• Strong problem-solving skills and decision-making abilities.
• 1-2 years system management or department level logistics management experience preferred
• Preferably at least one year in Distribution Center Operations in a high volume, high SKU replenish and pick environment

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.