Director, Site Reliability

Early Warning Services LLC
parental leave, paid time off, 401(k), retirement plan
United States, California, San Francisco
275 Sacramento Street (Show on map)
Nov 14, 2024
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Engineering at Early Warning (EWS) is a blend of teams organized around many different platforms, capabilities and products that are brought together to power core capabilities at the biggest banks in America - this includes ubiquitous products like Zelle and Paze. These capabilities are typically provided behind a customer-facing API or integration point which enables the EWS teams to innovate aggressively where big wins can be found. The teams aligned behind these efforts drive their own innovation in partnership with stakeholders. If you are hungry for large scale challenges and crave opportunities to learn and contribute in a big way - we'd love to talk to you! Overall Purpose The Director, Site Reliability is a highly impactful role responsible for ensuring the reliability of EWS applications by managing the EWS Platform Site Reliability team. The SRE team supports our first responders in the tools and information they use, while driving mitigations for all high priority incidents and owning the RCA program to prevent incidents from recurring. Essential Functions Leads a high performing team of Site Reliability Engineers that provides 24/7 response to critical incidents. Develops, manages, and owns tools that provide observability, monitoring and alerting for all EWS product applications. Works closely with product and infrastructure development teams to ensure our applications are instrumented and measured. Responsible for implementing all changes through pipelines and code. Identify, evangelize and implement reliability patterns for EWS product applications. Owns and improves the Incident Management Program, Policy, and Procedures for EWS, including both handling active incidents and the Root Cause Analyses process. Owns the Change Management function at EWS ensuring changes to critical environments have risk appropriately identified and mitigated. Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Minimum Qualifications Education and experience typically obtained through completion of a Bachelor's Degree in Computer Science or related field. 10 or more years related experience with at least 7 years of management experience supervising systems support or banking operations personnel with knowledge of business production systems coupled with the ability to apply this towards business operations. Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs. Demonstrated experience establishing and maintaining Site Reliability principals for a modern organization Demonstrated experience establishing and leading 24X7 on-call teams in engineering Experience with industry standard tools such as GitLab, JIRA, Terraform, Vault, Grafana, PagerDuty, AppDynamics etc. Background and drug screen Preferred Qualifications Additional related education and/or experience preferred. Physical Requirements Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. The pay scale for this position in: San Francisco, CA in USD per year is: $180,000 - $200,000. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Additionally, candidates are eligible for a discretionary bonus, and benefits. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process! Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.