Onsite Support Specialist

Description

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.

Primary responsibilities will include:

• Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.

• Providing Tier 1 and 2 support for multiple domains with users locally and remotely.

• Working with Active Directory and Exchange to create, modify and terminate accounts.

• Troubleshooting workstation, printers, and other peripheral devices.

• Imaging, installing, and configuring workstations.

• Troubleshooting Windows 10 and above, as well as Microsoft Office suite.

• Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.

• Troubleshooting Citrix desktop visualization environment and thin client.

Basic Qualifications

• Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.

• Strong problem solving and organizational skills and able to work in a professional environment.

• Strong communication skills, both written and verbal

• Clearance Requirement: TS/SCI

Preferred Qualifications

• DHS or other government contract experience.

• Experience working with Secureview.

• Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).

• Comfortable discussing technical information with users and other support personnel.

• Ability to quickly learn new systems and IT concepts.

• Strong problem solving and decision making skills.

• Ability to work autonomously as well as an integral member of a team.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.