Saleforce Technical Lead

TEKsystems
$80.00 - $90.00 / hr
United States, California, Torrance
Nov 19, 2024
Job Description: We are the Digital Product Team for the distinguished Honda Finance, Acura Finance and Honda Insurance websites, mobile app, and the customer service agent console. Our mission is to provide exemplary customer experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We are looking for a seasoned Technical Lead to join as a senior member of our team. You will enhance our large Salesforce (Core, Service Cloud, Marketing Cloud) instance, expand mobile solutions and focus on the quality of integrations (payment gateway, systems of record, identify management). The role is ideal for someone who thrives in a dynamic environment and is committed to using technology to solve real-world business challenges. Key Responsibilities * Act as the primary technical contact for Salesforce and mobile-related queries within the organization, liaising with both internal stakeholders and external vendors * Oversee and drive the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience and agent efficiency * Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels * Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing * Roadmap and evangelize our digital transformation across mid-term and long-term plans. Utilize platform roadmap to maximize our product roadmap * Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules and upgrade strategies * Monitor system performance and technical debt, resolving technical issues, discerning root cause and implementing improvements to maintain service levels and user satisfaction * Ensure compliance with industry standards and maintain a high level of system security and reliability * Manage a team of 1-2 direct or indirect reports, providing guidance and support * Experience providing leadership and audit of offshore developers and architects Required Qualifications * Proven experience as a Technical Lead or Sr. Architect within a large Salesforce environment, with a strong focus on payment gateway integration * In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations * Proficiency in developing high visibility mobile solutions (iOS and Android platforms) * Self-starter with reliable follow-through, interested in problem solving with data-driven analysis * Experience managing teams, with excellent leadership, communication and interpersonal skills * Bachelor's degree in Computer Science, Information Technology or related field Additional Skills & Qualifications: * Salesforce certifications, particularly Salesforce Architecture and Development * Knowledge of CRM platforms and integration tools * SAFe agile methodology Why join us? We are the rapidly growing Innovation and Digital DevOps (IDDO) unit. We are part of the AHM Systems and Captive Finance IT Division. We serve world class captive finance and insurance organizations which finance and insure automobile, power sports, power equipment, marine, jet and insurance offerings and more. Join our team and contribute to reshaping our digital landscape through expert Technical Leadership. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.