University Program Specialist II

Founded in 1907, East Carolina University is a high research activity doctoral university and the only public university in North Carolina with a dental school, medical school, and college of engineering and technology. ECU offers more than 87 bachelor's, 68 master's and 13 doctoral degrees to almost 27,000 students; attracts over $85M in extramural research dollars; and is #1 in North Carolina and #9 in the nation in online learning. The University's refreshed strategic plan - Future Focused, Innovation Driven - reaffirms ECU's commitment to being a national model for student success, public service, and regional transformation; a commitment that is evident from the actions of ECU's students, and 5,600 faculty and staff.

In addition to its Greenville, NC campuses, ECU has an Outer Banks campus focused on integrated coastal studies, provides dental care through eight community service-learning centers, and is a recognized leader in comprehensive internationalization, including a year-round study abroad program at our campus in Tuscany, Italy. ECU's athletics programs compete in NCAA Division 1.

The Division of Academic Affairs is led by the Provost and Senior Vice Chancellor for Academic Affairs. The Division strives to strengthen ECU's culture of academic excellence through innovation, accountability, and collaboration. Academic Affairs includes the Colleges of Allied Health Sciences, Business, Education, Engineering and Technology, Fine Arts and Communication, Health and Human Performance, Nursing, the Thomas Harriot College of Arts and Sciences, the School of Dental Medicine, Honors College, and Graduate School, and the academic faculty and academic programs of the Brody School of Medicine. Administrative units within Academic Affairs include Academic Administration, Global Affairs, Learner Operations, Institutional Planning, Assessment and Research; Office for Faculty Excellence, the Office of Research, and the Office of Innovation and Engagement.

The Office of Innovation and Engagement, led by the Chief Innovation and Engagement Officer, collaborates with departments and colleges/schools across the University, and with ECU's Office of Research, to amplify the university's service to and economic impact on North Carolina. The Office develops partnerships with external entities that benefit the university and helps advance mutually beneficial innovation, economic development, and community engagement interests.

The Office of Innovation and Engagement is also charged with working with university and industry stakeholders to develop, implement, manage, evaluate, and continuously improve innovative non-credit educational services and programs that address current and developing needs of local, regional, and state businesses and industries in ways that benefit the University and support workforce development and regional economic growth.

The Office of Innovation and Engagement is supported through various funding sources including state appropriations, grants, contracts, continuing education programs, and philanthropic donors. The team includes 26 full-time staff focused on innovation-led economic development, entrepreneurship, technology transfer, startup incubation, and outreach and engagement partnerships across governmental agencies, business and industry, the military, and nonprofit organizations. The Offices of Community Engagement, Continuing and Professional Education, Licensing and Commercialization, National Security and Industry Initiatives, Small Business and Technology Development Center, and the East Carolina Research and Innovation Campuses are part of this team.

This position works in the Continuing and Professional Education unit of the Office of Innovation and Engagement and reports directly to the director for Continuing and Professional Education. The primary responsibility of this position is program development and management, support services, and day-to-day operations support for Continuing and Professional Education programs. The position will contribute to increasing enrollment and revenue and provide support services for adult learners in a variety of ways. Using advanced communication and writing, problem-solving, and working independently, this position will manage multiple responsibilities, complete assignments in a timely and accurate manner, and maintain electronic and paper records. This position will use excellent interpersonal skills, a solutions-oriented approach, and collaborative, team-oriented attitude to effectively manage activities with faculty, learners, staff, administrators, community members, and the general public. This position will apply substantial knowledge of CPE and ECU policies and procedures to the daily operations of the office, interactions with faculty, staff, learners, and community members, and in the analysis of situations and decision-making. Providing excellent customer service is a critical component of customer satisfaction and success. The University Program Specialist will provide timely, courteous, solutions-based customer assistance for all CPE programs. This customer service includes answering the phones, monitoring, and answering the departmental email accounts, accepting payments for courses, providing customer service at in-person events, and developing and maintaining relationships with clients and supporters. Will work occasional evenings, weekends, and overnight travel as needed.

This position performs the following duties:

Communication & Marketing - 15%

Consultation - 20%

Leadership - 20%

Program Administration - 45%

Contingent upon availability of funds.

Bachelor's degree and one year of experience related to the area of assignment or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

None

Master's degree in adult education, instructional technology, or curriculum design. At least two (2) years of experience in program management, course design, curriculum, and/or training. Demonstrated success in planning and/or coordinating events. Familiarity with continuing and professional education and lifelong learning programs. Excellent program coordination and management, communication, and human relations skills preferred. Strong computer software skills and the ability to learn new systems preferred.

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section in the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.