Senior Regional Channel Account Manager

Altice USA
United States, Utah, Salt Lake City
Nov 19, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Sr. Channel Manager ( or Channel Manager- depending on experience) is responsible for recruiting, training and supervising a team of Indirect Agents within the Partner Sales Channel. Required to meet and exceed all sales goals in order to grow the subscriber base. Assist in the development of sales plans and budgets that are aligned with the Channel Partner departmental goals. Identifies opportunities to improve overall performance and acts quickly to implement effective action plans. Responsibilities Actively and consistently support all efforts to simplify and enhance both the partner and the end customer experience Build and maintain a high performing team by recruiting, training, coaching and developing teams of actively selling agent partners. Train and educate agent partners on new promotions, products, and corporate initiatives Collaborate with national partners to continuously improve sales, customer experience, and the relationship with Altice USA Core staff Develop and maintain working relationships with internal resources to ensure effective job performance Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times Responsible for setting the proper expectations for job performance including building relationships and delivering positive results. Conducts annual review of all team members Maintains and grows existing customer base while managing churn as effectively as possible Ability to make recruitment decisions as well as recommendations for agent action as appropriate and in alignment with company policy Responsible for expense reconciliation, compensation and budget preparation for the Partner Sales Channel Provide the team with assistance in developing new accounts and event participation as necessary Act as liaison escalation point for the resolution of all customer service issues Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times Remain current and knowledgeable on all pricing, offers, products and services and develop and deliver sales meetings to ensure the knowledge level of the team while maintaining focus on attainment of sales goals Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development and create a positive work environment where employees are able to enhance their skills and maximize their potential Provide guidance, monitor and manage the enforcement of all Company policies. Perform other duties as may be required by Director Qualifications BA/BS Business, Marketing, Finance, Technology, or related field Minimum of 5 years relevant channel experience Advanced excel and PowerPoint skillset Ability to analyze operational and financial data Ability to use data to identify marketing opportunities and targets Ability to make recommendations on strategic direction based on data Ability to develop compelling strategic narratives and present findings to Sr. Leadership Experience driving large cross-functional operational projects to completion on time & within budget Confident in communicating vision, status, and performance metrics to key stakeholders Experience disseminating results via visualization and reporting technologies Outside the box thinking with a proactive approach to problem solving Interpersonal skills with the ability to work with various functional areas Strategic thinker with understanding of marketing & sales mechanics Understands a revenue driven culture and is focused on maximizing growth Ability to work well in a fast-paced environment and easily adapt to change Results oriented with a positive attitude Highly organized and able to handle multiple projects simultaneously while managing timeliness/priority of deliverables A roll-up-your-sleeves & jump right in attitude Passion to make a significant contribution to the business Great attention to detail Valid driver's license and ability to meet Altice USA's motor vehicle requirements Prefer recent sales experience within partners such as Sony, Samsung, Ingram Micro, TechData, Johnson Controls or similar companies At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.