Veterinary Hospital Clerical Assistant

University of Wisconsin Madison
$19.50
paid time off
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Nov 20, 2024
Job Summary: Join the client services team at UW Veterinary Care! This position performs administrative and customer service support for UW Veterinary Care (UWVC), to provide exemplary customer service to all clients, clinicians, and staff and ensure smooth administrative operations and optimize patient care. This essential position will support both hospital call center and medical records functions and will perform duties under limited supervision. Responsibilities: Performs administrative and customer service support in an office setting within a healthcare facility or clinic to provide quality customer service to all patients and staff and ensure smooth administrative operations. 35% Provides day-to-day operational support to medical work unit personnel 35% Prepares documents for patient admissions and appointments 10% Receives, submits, and responds to inquiries according to established policies and procedures 20% Process health record files and documents according to established policies and procedures Tasks: Provide back-up coverage to Medical Records and Call Center staff during leaves of absence, lunch breaks, and provide backup relief of their tasks during busy spells Uploading medical records to the Hospital Information System (HIS), approximately 135+documents daily, and alerting appropriate services that new documents are available in the patient medical record Assist with maintaining and updating training documents for Call Center and Medical Records Filing and maintaining files for Medical Records Assist with annual archive project; Prepare and send medical records to offsite storage when needed; Manage the ordering and returning of medical records from offsite storage. Pull charts/medical records for research study requests Handle account cleanup in the HIS; updating client names, patient names, and merging duplicate accounts Add/cleanup referring veterinarian (rDVM) information in the hospital information system Handle rDVM requests for UWVC brochures, and maintain a log of same Assist with the release of records to staff, referring veterinarians, and clients Provide customer service and respond to inquiries regarding the paper and electronic health record Sort, file, and scan loose paperwork and medical records Other duties as assigned Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Required H.S. Diploma Preferred Associate's Degree Qualifications: A minimum of 1 year of clerical experience preferred, particularly in a medical setting. Experience in a call center strongly preferred, and knowledge of medical terminology strongly preferred. Work Schedule: Monday-Friday, 8AM-5PM, with 1 hour lunch Potential for on-call hours as required by the hospital. Work Type: Full Time: 100% It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $19.50 Maximum $27.00 HOURLY Depending on Qualifications Sign-on Bonus of 3-5% of base pay (based on FTE) to be paid quarterly over the first year of employment! Additional Information: Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits (https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/benefits-for-employees-covered-by-the-wrs/), ample paid time off (https://hr.wisc.edu/benefits/leave/paid-leave/), and financial support for continuing education and pursuing specialty certification. The UW-Madison campus and the surrounding area have many enriching opportunities. Madison was named the most bike-friendly city; the Dane County Farmer's Market is one of the largest in the nation; Madison has the most restaurants per capita of any U.S. city; Madison consistently ranks as a top community in which to live, work, and play; and the University is nationally recognized for academics and athletics. Please see the following link for more information: https://www.visitmadison.com/ How to Apply: Begin the online application process by clicking the 'Apply Now' button. Applicants are asked to upload a cover letter outlining your experience as related to the position as well as a current resume and a list of three professional references, one of which must be your current supervisor. We will not contact your current supervisor without advance notice. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position. Contact: Michelle Albino mpalbino@wisc.edu 608-265-2219 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Medical Office Assistant(HS008) Department(s): A87-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-MED Employment Class: University Staff-Ongoing Job Number: 308284-CP The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.