ServiceNow Technical Architect - Virtual Agent Expertise REQUIRED

TEKsystems
$85.00 - $105.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, D.C., Washington
Nov 20, 2024
TEKsystems' client is seeking to onboard a ServiceNow Virtual Agent consultant to assess their current Virtual Agent environment, document technical findings and offer solutions to improve their virtual agent capabilities. Description: -Contributes to the strategic development of new platform development, as needed, based on customer needs -Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integration. -Lead or mentor junior developers on an agile, ServiceNow implementation team -Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed. -Participate in all SCRUM ceremonies and/or discussions with team members and stakeholders. -Aids with reporting configuration and maintenance and performs operational administrative tasks, as needed. -Assesses architecture and current system limitations, defines, and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. -Plans and manages meetings, as needed to solicit feedback from stakeholders regarding various models of the tool whenever change is warranted or requested. -Act as a liaison between parties when necessary to get support from ServiceNow when local issues arise or when technical difficulties are identified. -Build customized ServiceNow applications, apply technical expertise, leverage a variety of software engineering techniques, and build and refine business logic to enhance team capabilities, improve security, and maximize ServiceNow ROI. Demonstrate thought leadership resulting in new technical capabilities and approaches -Provide and/or develop subject matter expertise on ServiceNow development and modules as required. -Participate in internal and customer meetings understand requirements, identify unique use cases, and implement information technology solutions / initiatives. -Perform full-spectrum of software development lifecycle (SDLC), to include systems modeling, simulation, analysis, testing and debugging assigned components and units.- -Maintain all agreed upon professional and technical certifications you have and are given the opportunity to achieve. Skills: Servicenow, ServiceNow Platform, systems architecture, Systems Development, itsm, itom, itam, itbm, secops, grc, X-HTML, rest api, SOAP API, java scripting, .net, PHP, SQL, xml Top Skills Details: Servicenow,ServiceNow Platform,systems architecture,Systems Development,itsm,itom,itam,itbm,secops,grc,X-HTML,rest api,SOAP API,java scripting,.net,PHP,SQL,xml Additional Skills & Qualifications: Experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods -Experience with Web development, including X-HTML, CSS3, SQL, XML, or Angular and at least one of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion -Experience with ServiceNow Virtual Agent implementation Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling design and graphical interface for Service Portal ITILv4 Foundations certification Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms) Two-step interview process with results within 48 hours. Experience Level:* Expert Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.