Manager, Financial Advocate

The Manager of Financial Advocates oversees the Financial Advocate team, ensuring that patients and their families receive assistance in understanding and managing their financial responsibilities related to healthcare services. This role is responsible for managing day-to-day operations, developing strategies to optimize patient collections, ensuring compliance with financial assistance policies, and fostering a patient-centered approach. The manager collaborates with site operation leaders, clinical, and other revenue cycle areas to improve the financial performance of the healthcare organization while maintaining a positive patient experience.

• Manage and coordinate all activities for the Financial Advocate team
• Collaborate with internal Hazelden departments
• Report and maintain Financial Advocate goals
• Ensure Compliance within the department and provide reporting

• As a manager, this position is responsible for:

  • Supervise, mentor, and develop the financial advocate team, including hiring, training, and performance management.

  • Conducting one-on-one performance communication sessions with direct reports to measure progress on goals, development plans and provide feedback on progress on a regular basis, including formal annual performance communication.

  • Conduct regular team meetings, training, and performance reviews to maintain a high level of service and knowledge across the team.

  • Maintaining a respectful and collaborative professional relationship with all team members to ensure an engaged and positive team atmosphere.

  • Lead initiatives to streamline financial advocate processes using technology and software tools to enhance efficiency and accuracy.

  • Maintaining current job descriptions for all supervised positions.

  • Maintaining awareness of Hazelden policies and procedures.

Required Qualifications:

• A Bachelor's Degree or 6 years of related work experience, or equivalent
• Five years of previous healthcare, insurance, or finance experience
• Previous experience with an Electronic Health Record or documentation.
• Intermediate mastery of Microsoft Office, including Excel
• 2 years free from chemical abuse problems

Preferred Qualifications:

• 2 or more years supervision experience in healthcare, insurance, or finance
• Lean certification or previous training/experience

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.