Technical Writer - Remote

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for writing technical copy for various operation and maintenance manuals and technical publications. Prepares outline of contents and written text. Coordinates layout and organization of manuals and other documents. Interprets necessary data, drawings, and specifications through research and liaison with technical staff. Requires working knowledge of organization product line(s), customer requirements, purpose and structure of document, and user's level of understanding.

This is a full-time, non-exempt role, which can be Remote, Hybrid, or In-office depending upon candidate selection and preference.

• Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based technical content for our clients.
• Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.
• May test and validate entry-level products and services from the user's perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.
• Create, assimilate, and convey business and technical material and basic concepts in a concise, effective manner and easily understood formats including tables, graphics, scenarios, bulleted lists, videos or animated graphics.
• Present draft business and technical material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.
• Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.
• Assist with the customization of entry-level interactive training content from source material including adding scenarios, assessments and workflows.
• Manage entry-level multiple projects, resources and timelines. Report on the status of assignments.

Minimum Qualifications

• High school diploma or equivalent
• Typically no relevant experience required

Preferred Qualifications

• Bachelor's Degree
• Technical Communications, Business, Liberal Arts or other related field.
• Typically minimum 2 years' relevant experience with writing and communications.

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Written Communication - Write clearly and succinctly in a variety of communication settings and styles. Can get message across with desired effect.
• Computer Skills - Perform standard, office computer tasks and use common software packages, including Microsoft Office and desktop publishing tool.
• Project Management - Plan, organize, and manage multiple projects, resources and timelines simultaneously.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.