Account Manager

The Minnesota Star Tribune is an innovative modern media organization building on an extraordinary 157-year legacy. With seven Pulitzer Prizes and numerous other accolades, we stand as a beacon of journalistic excellence in Minnesota. We are the heart and voice of the North.

Our mission is to build a better Minnesota by connecting us with the people, ideas, and stories that strengthen our communities. We're seeking dynamic leaders who are passionate about journalism and democracy to help shape this future. If you are excited about reinventing one of our state's most trusted institutions and leading us into a new era of growth and excellence, we want to hear from you.

Job Summary:
As an Account Manager, you will be a primary point of contact for designated clients, ensuring their needs are met while maintaining the highest standards of service and execution. You'll work closely with cross-functional teams to contribute to the success of advertising campaigns, while driving client satisfaction and retention.

Key Responsibilities:

• Project Management: Oversee the execution of ad campaigns and lead the internal team to ensure all deliverables are met.
• Client Relationship Management: Serve as a primary liaison between clients and internal teams, building and maintaining strong, trusting relationships. Understand client goals and business objectives, and ensure campaigns align with these goals.
• Client Communication: Lead regular client meetings, providing updates on project progress, timelines, and results. Present ideas, concepts, and reports clearly and confidently.
• Campaign Strategy and Development: Work with creative, strategy, and media teams to develop integrated advertising campaigns that meet client objectives. Provide input on creative briefs, strategy, and media plans to ensure they are aligned with client expectations.
• Reporting and Analytics: Track and report on campaign performance. Provide clients with regular updates and actionable insights on campaign results, using data to inform future strategies. Understand GA4 and be able to make recommendations to align settings with agreed upon KPIs.
• Billing Management: Professionally resolve client billing issues or concerns.
• Problem Solving: Address client concerns promptly and professionally, finding creative solutions to challenges that arise during campaign execution.
• Collaboration: Work closely with creative, digital, media, and production teams to ensure smooth collaboration and successful campaign execution. Advocate for the client while also maintaining the agency's standards and objectives.

Qualifications:

• Bachelor's degree or equivalent work experience preferred.
• Minimum of 1 year of professional experience.
• Strong project management and organizational skills.
• Excellent communication and presentation skills, both digital and in-person.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Familiarity with project management tools (e.g., Asana, Trello, Monday.com) is preferred.
• Ability to multitask, prioritize, and manage competing demands.
• Strong problem-solving skills and a proactive, solution-oriented mindset.

More about The Minnesota Star Tribune

At The Minnesota Star Tribune, we recognize that our employees are our greatest asset, and we are committed to their happiness, growth, and well-being. Here's a snapshot of the exceptional benefits we offer:

• Modern Downtown Office: Enjoy a state-of-the-art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio.
• Comprehensive Benefits: Includes commuting subsidy, medical, dental, and vision insurance.
• Wellness & Work-Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days.
• Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement.
• Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts.

Honored in 2023 with Diversity MBA's inaugural Top 25 Outstanding Leadership and Diversity Impact Awards, we are proud of our commitment to diversity and inclusion.

Equal Opportunity Employer

Even if you don't meet every single requirement for this role, we encourage you to apply. At The Minnesota Star Tribune, we are dedicated to building a diverse and inclusive workplace and welcome applicants from all backgrounds.