Assistant Director of Communication Support Programs - Student Academic Success Center, Office of the Provost

Carnegie Mellon University
vision insurance, paid time off
United States, Pennsylvania, Pittsburgh
5000 Forbes Avenue (Show on map)
Nov 20, 2024
The Student Academic Success Center is a collaborative, equity-focused, data-informed, and student-centered resource for undergraduate and graduate students that offers a full range of academic resources and programs in one integrated Center. The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and approach to learning. Through academic coaching, tutoring, Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities, language support for multilingual speakers and offers individualized guidance on academic progress to students. We offer a wide variety of opportunities for undergraduate and graduate students to deepen their understanding of who they are as a learner, communicator and, ultimately, scholar. We also engage with faculty and with staff to improve the coordination and professional development for academic advisors. The Assistant Director of Communication Support Programs position is aligned with the delivery of cohesive academic support programs, specifically communication support. The Assistant Director of Communication Support Programs will report to the Director of Communication and Language Support. The Assistant Director of Communication Support Programs will be a creative team member with a passion for equity-minded, coordinated student support through data-informed decision making and previous peer or professional writing/communication center experience. The Assistant Director of Communication Support Programs will primarily supervise the day-to-day operations of communication support programs, especially with regard to consultant staff supervision; practicum training course assistance; observation of consultations; management of ongoing consultant training, professional development, and downtime projects; management of communication support appointments; and support for workshops, conversation groups, and other programming. The Assistant Director will also develop and deliver communication-related programming and contribute to the overall support of the Director of Communication and Language Support in the management and delivery of Communication and Language Support initiatives. Core responsibilities include: Program Delivery - Oversee day-to-day operations and manage 20-30 peer (undergraduate and graduate student) consultants, including but not limited to: check-in meetings with area supervisors and consultants; consultant shift supervision; management of area supervisor shifts and projects; assistance with practicum training course, training modules, and professional development opportunities; supervision of consultant observations; coordination of regular student staff team meetings; and management of scheduling processes. Program Planning and Development - Partner with the Director of Communication and Language Support and Assistant Director of Language Support Initiatives to develop and maintain connections to cross-campus programs, departments, and offices related to communication, including data gathering and analysis to engage in ongoing assessment of existing services and propose revisions or new services that meet students' needs. Administrative Duties - Provide administrative support to student team, including time card process and approval in Workday; management of consultation schedule and appointments in scheduling platform; collaboration with Success Operations Team to manage logistics for programs and services under Communication and Language Support. Workshops - Develop and/or deliver communication-related workshops and information sessions offered as part of the Student Academic Success Center semester skill-aligned success series or requested by campus stakeholders. Success Center Responsibilities - Curate Communication Support content for Academic Success Center newsletter, social media presence, and website content; participate in staff meetings and professional development opportunities. Flexibility, excellence, and passion are vital qualities within the Student Academic Success Center. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. You should demonstrate: Excellent interpersonal and communication skills Ability to build relationships and work well as part of a team Strong problem solving and reasoning skills Qualifications: Education: Bachelor's degree in English, writing studies, rhetoric, composition, languages, communication, technical communication, humanities, or related field Experience: 3-5 years of relevant work experience with students, peer staffing models or student services A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered Preferred Qualifications: Education: Master's degree in English, writing studies, rhetoric, composition, languages, communication, technical communication, humanities, or related field Experience: 1+ years of progressive responsibilities in an academic support environment; 1+ years of supervisory experience in a writing/communication center; experience managing Writing Center Online platform Requirements: Successful background check Child Protection Clearances (Act 153) Additional Information: Sponsorship:Applicantsfor this positionmustbecurrentlylegallyauthorized to workfor CMUin the United States. CMU will notsponsor or take over the sponsorship of an employment visa for this opportunity.Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon. Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more! For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Academic Program Administration Position Type Staff - Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance