Account & Sales Manager - Optical Lab Software Solutions

Requisition ID:867588

Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The position is for account management and sales for Optical Lab Software Solutions (OLSS) products and services. This role is ultimately responsible for growing our business and earning customer loyalty through the delivery of OLSS branded products, marketing strategies, service excellence and technical superiority.

MAJOR DUTIES AND RESPONSIBILITIES

In the area of Account Management, customer relations, and inside sales

• Uses consultative selling approach with customers that drives sales and establishes a trusted advisor long-term business relationship
• Cultivate a client-focused culture by actively engaging with key accounts, ensuring a seamless service experience at all customer touchpoints. Advocates for clients' needs across internal teams, setting a standard of customer service excellence and fostering long-term, value-driven partnerships
• Develop and execute a robust account management strategy, addressing complex client needs with a strategic roadmap. You will drive growth by managing a dynamic book of business, identifying new opportunities within accounts, and customizing action plans to maximize revenue potential and client satisfaction
• Proactively identify potential challenges and address client needs before they arise, consistently positioning yourself as a trusted advisor. Resolve issues with urgency and efficiency, collaborating with cross-functional teams such as Support, Implementation, Product, and Development to ensure swift resolutions that strengthen relationships and enhance our service delivery
• Developing and maintaining strong working relationships with OLSS teams and partners to ensure successful customer relations and the achievement of sales objectives
• Communicating with Manager on an ongoingbasis regarding personal growth, sales results, and plans of action

In the area of Sales and New Business Development

• Developing new business sales leads and ultimately winning new contracts
• Manages sales budget with emphasis on sales volume, planning initiatives, travel, and tradeshows / seminars
• Varies professional selling approach based on segmentation, audience and customers' business approach
• Learns Rx-Universe products and services and can conduct competent product demonstrations (in-person and or via webinar)
• Develops profitable sales quotes
• Prepares Sales and License agreements
• Submits monthly sales details to the finance team to ensure the client is invoiced correctly and on time
• Participating in tradeshows (meeting with new business leads, existing customers, and vendors)
• Monitors changes in the market and customer base to determine any risk to account retention, and needs
• Monitors key competitor activities, collects competitor price lists and sales materials where possible. Communicates with Manager to implement competitive sales strategies

BASIC QUALIFICATIONS

• 5+ years of experience in selling or providing consulting for software technology
• Proven track record with 5+ years account management and/or sales
• Willing to travel 30% to 50% annually

PREFERRED QUALIFICATIONS

• Undergraduate degree in business, marketing, or licensed optician or equivalent related work experience
• Optical Lab Management Software experience
• Optical lab manufacturing experience
• Optical industry experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.