Customer Service Representative

TEKsystems
$18.00 / hr
401(k)
United States, New Jersey, Moorestown
Nov 21, 2024
TEKsystems is currently supporting a client in Burlington County, NJ in search for a Customer Support Specialist. This position will work with a dynamic team to ensure smooth operations and effectively communicate for their customers. Candidates with experience in customer service and administration are encouraged to apply. Description: * Answer incoming customer experience support concerns including promptly returning messages via phone, text and email * Make outbound calls to customers to provide updates on installation and service status * Schedule warranty appointments for the Service Department * Enter and maintain all customer records and job-related information into CRM Database * Provide work orders to techs * Audit orders for accuracy after confirmation is uploaded * Generate and distribute reports prior to scheduled meeting * Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution * Process electronic credit card and check payments * Support division(s) in Accounts Receivable collections and management * Other duties as assigned Qualifications: * Customer service and administration experience * Microsoft office * Strong communication * Strong attention to detail Additional Details: * Schedule: Monday-Friday, this is an on-site position only * Shift: 9am-6pm * Contract-to-hire opportunity * Full benefits and 401K immediately upon starting * Ability to learn and grow with a dynamic team About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.