Manager - Quality Control

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Ensure that various functional areas adhere to contract performance requirements as well as quality assurance program requirements.
• Conduct regularly scheduled and unscheduled quality inspections and audits; document, review, analyze and report data to monitor performance.
• Ensure that quality system requirements are maintained and reported.
• Coordinate the activities of the quality control function to ensure achievement of program objectives.
• Act as the official liaison with the Project Manager and the Contracting team on any all concerns or issues.

Additional Responsibilities

• Establish and monitor program policies and procedures in compliance with applicable funding and regulatory bodies. Revise as necessary and implement.
• Conduct needs analysis studies and confers with managers and supervisors to determine training needs. May identify relevant quality-related training needs.
• Assist in developing comprehensive quality procedures.
• Evaluate current operations and recommend changes/process improvements; implement such changes as necessary to improve efficiency.
• Keep abreast on overall activities in each functional area to identify problem areas and take corrective actions.
• Identify industry best practices and make recommendations for changes.
• Develop and track relevant statistical information for distribution to upper management.
• Coordinate and implement safety program to ensure overall safety. Coordinate with facility maintenance to conduct safety inspections and quarterly safety drills.
• Confer with supervisors and employees to ensure compliance with safety standards, codes, and regulations.
• Conduct regular training classes to include safety and other areas under the contract.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• High School diploma or General Educational Development (GED) required. Associate or bachelor's degree in Operations is preferred.
• Minimum of 2-4 years as a manager or Supervisor responsible for the Quality Assurance of an operation preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Experience administering AbilityOne contracts and knowledge of the AbilityOne and SCA regulations and processes preferred.
• Pass and maintain Department of Human Services background clearance required.
• Must be able to pass and maintain designated background clearance level for all assigned contract locations required.

Knowledge, Skills, and Abilities

• Willingness to work "hands-on" in the operation; accountability is a must.
• Knowledgeable in Microsoft Office Products (Word, Excel, Outlook, PPT).
• Ability to read and interpret administration manuals, contract manuals, and corporate policies.
• Ability to speak effectively before groups of customers and employees of the organization.
• Excellent customer service skills.
• Must be very organized and detail oriented.
• Strong analytical and problem-solving skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information