IT Service Desk

TEKsystems
$20.80 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Nov 22, 2024
Description: Our client is looking for a service desk individual with 1-3 years experience. Some of the responsibilities are as follows: Support of computer hardware, software and applications. Support of mobile devices, including iPhones, iPads and Android devices. Maintain service level agreements. Communicate technical solutions to end users. Provide one-on-one training for end users. Appropriately determine when to escalate to the next level of support. Top Skills' Details Service Desk experience (1-3 years) 1. Experience supporting and troubleshooting Windows 10 and Office 365 2. Experience supporting and trouble shooting mobile devices (Android, iPhone, iPad) 3. Experience with an enterprise ticketing system Additional Skills & Qualifications: This individual needs to have great communication and work well within a team setting. Critical thinking ability is necessary along with great soft skills. Benefits: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.