Director of Residential Operations

ResCare Community Living

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Direct, manage and administer the coordination and service delivery components of programs that service individuals/consumers in a group home setting
• Supervise the delivery of service and ensure individuals and consumers are receiving the highest quality care.
• Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual/consumer health needs, behavior management techniques, and emergency procedures
• Serve as a liaison between the community and agencies in the service delivery system, family/guardians and the agency
• Ensure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements and company policy at all times
• Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies
• Serve as on-call support for group homes
• Ensure payroll and billing is completed accurately and timely
• Oversee the Accounts Payable for group homes
• Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person's Individual Program Plan
• Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future
• Serve as member of agency management team
• Hire, train, evaluate, and monitorany other assigned personnel complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions
• Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed
• Other duties as assigned

• Degree in Human Services field or related field and minimum of two years working directly with Elderly and Developmentally Disabled required, or equivalent combination of education and experience
• Two years supervisory experience preferred

RESPONSIBILITIES:

• Supervise and support a team of 4 Program Managers, 11 Area Supervisors, 53 group homes
• Report directly to Executive Director
• Ensure residential department meets interdepartmental responsibilities, timelines, follow up, and reporting requirements.
• Responsible for oversight of all residential operations including implementation of ResCare Policies and Procedures, strategic planning, quality assurance and financial initiatives.
• Extensive knowledge of all licensing rules and requirements, maintain positive relations with all licensing agencies.
• Responsible for day to day operations including financial, internal quality outcomes, employee relations, external quality outcomes, and compliance with local, state, and federal law.
• Oversight of all investigative requirements including internal investigations of potential maltreatment and for personnel concerns.
• Member of Legacy Leadership Partners (Operational Administrative Team)
• Participate in all company audits-internal, external, regulatory
• Assist with development and implementation of any/all corrective action plans
• Training of new leaders on quality expectations and best practices

QUALIFICATIONS:

• Requires the ability for strategic management at an executive level, working knowledge of the Residential Services industry, knowledge of financial and business principles with previous profit/loss responsibilities.
• Requires strong oral and written communication skills, the ability to develop functional teams and possess excellent public relation skills.
• A bachelor's degree is required.
• Must have 10 years management experience, preferably in the human services sector.