Hospitality Manager
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 23, 2024 | |
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The Hospitality Manager/Event Manager's main duty is to coordinate and run the conference center, providing clients, guests and visitors to the conference center with exceptional hand's-on service for their meetings and events. The Event Manager will liaise with clients to handle specific requests and ensure client satisfaction in all areas.
JOB DUTIES Greet and welcome arriving guests and visitors Work closely with the Conference Center Manager on meeting goals and expectations of the client and any visitors. Work closely with the Food and Beverage caterer onsite to ensure all orders are handled correctly. Store baggage, coats, umbrellas, etc. Execute weekly BEO Meetings Responsible for managing the final BEO details for clients in the space. Create and manage weekly bookings report Be the day of point of contact for all meetings and events. Provide personal escort to conference rooms as needed Direct and assist visitors with all their conference center needs Provide audio-visual support and assistance as requested Assist and manage all conference room configurations Assist with Food & Beverage setups and break downs Answer and respond to shared conference center email Daily interaction with client and client's guests and employees Comply with local and national codes and requirements for safety and sanitation levels in any areas of service Establish and maintain systems and procedures for ordering, receiving, storing Conference Center supplies Maintain workstations as needed Order and distribute conference center and F&B supplies as needed Conduct regular site inspections of the entire conference center, front and back of house Provide monthly and post event follow up reporting Demonstrate responsiveness and creativity Responsible for uploading and coding invoices Work well independently as well with team members SKILLS AND APTITUDES Professional demeanor and appearance Outstanding people skills Ability to be flexible and adaptable Ability to handle any request that come via email or through the Building App. Strong organizational skills and ability to multi-task Strong management and presentation skills Excellent oral and written communication skills Ability to think quickly and efficiently when confronted with a client request Self-starter, motivated, takes initiative, and anticipates needs of others Knowledge of vending, equipment inventory and maintenance, and online system helpful Computer literacy, specifically MS Office applications and Internet Ability to lift 50 lbs. EDUCATION AND EXPERIENCE Bachelor's Degree or equivalent work experience 3+ years experience in hospitality, fine dining or VIP customer service highly preferred 2-3 years previous conference center experience highly preferred | |