Director of Revenue Management

Hilton Phoenix Resort at the Peak seeks an innovative and results-driven individual to join our team as a property Director of Revenue Management. In this key leadership role, you will develop and execute revenue management and commercial strategies. Your focus will be driving revenue generation, optimizing market positioning, and maximizing profitability through close collaboration with property operations, sales, digital marketing, corporate management, owners, and finance teams. The ideal candidate will have a strong background in commercial strategy, exceptional analytical skills, and the ability to lead teams toward revenue growth and business success.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with Hilton and our Crescent-managed properties in North America for you & your family members

Position: Director of Revenue Management

JOB OVERVIEW:

The Director of Revenue Management is responsible for maximizing total hotel revenue through the development and implementation of effective group, transient, and catering strategies based on demand indicators and identifying areas of opportunity for revenue growth, profitability, and share shifting.

REPORTS TO: General Manager

ESSENTIAL JOB FUNCTIONS:

Responsibilities:

• Lead the development and execution of commercial and revenue strategies to drive revenue growth and profitability for the property.
• Collaborate closely with property-level teams, including the general manager, sales, marketing, operations and finance, to align commercial strategies with the hotel's overall business objectives.
• Conduct in-depth analysis of key performance indicators (KPIs), market trends, and competitor pricing to identify opportunities for improvement and optimize strategies.
• Utilize demand forecasting, booking trends, and historical data to optimize the property's pricing, inventory allocation, and distribution channels.
• Oversee the implementation of sales and marketing initiatives that complement revenue management goals and enhance the hotel's market position.
• Establish relationships with distribution partners, online travel agencies (OTAs), global distribution systems (GDS), and other vital channels to maximize the property's visibility and revenue potential.
• Collaborate with the property team to develop strategies for group bookings, corporate accounts, and other key revenue-generating contracts.
• Stay informed about industry trends, technological advancements, and emerging best practices in revenue management and commercial strategy to refine strategies and continuously drive performance.
• Provide leadership and mentorship to the property's commercial team, ensuring adherence to best practices and alignment with commercial objectives.

Qualifications:

• A minimum of 4 years experience in Commercial / Revenue Management is required.
• Previous Commercial / Revenue Management experience in hotels is highly desired.
• Luxury hotel experience with large group contribution is highly desired.
• Experience with Hilton systems and processes is highly desired.
• Knowledge of the local Phoenix market is highly desired.
• The city center/convention hotel experience is highly desired.
• A bachelor's degree in hospitality management, Business Administration, or a related field is highly desired. An advanced degree or professional certification in revenue management or commercial strategy is also highly desired.
• Proven experience in revenue management or commercial strategy development within the hospitality industry, with a strong leadership background.
• Strong analytical and data interpretation skills, with the ability to translate insights into actionable revenue strategies.
• Proficiency in revenue management software, commercial strategy tools, and customer relationship management (CRM) systems.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams at various levels.
• Strategic thinker focusing on driving revenue growth, improving market share, and achieving key business objectives.
• Demonstrated leadership capabilities, with experience in managing and developing revenue teams.
• Flexibility and adaptability in a fast-paced environment, with the ability to lead change initiatives and respond to evolving market conditions.
• In-depth knowledge of hospitality industry regulations, revenue management principles, and commercial strategy best practices.

Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion - Inspired to perform well by the completion of tasks
Financial - Inspired to perform well by monetary reimbursement
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization