Retail Cosmetics Brand Expert - Lancome, Santa Rosa Plaza - Full Time

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

As a Beauty Brand Expert, you are responsible for driving your brands' sales and service in Macy's Beauty department. You inspire teamwork to achieve goals and elevate the customer experience as a brand authority and consistent role model. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. The training you receive on our products, technology, trends, and techniques allows you to create customized beauty regimens and gorgeous new looks from the hottest brands Macy's has to offer.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What You Will Do

• Inspire teamwork to reach sales goals and elevate the customer experience
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
• Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program
• Understand how to drive sales through brand training, events, and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Lead product demonstrations and peer-to-peer training
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to hygiene standards and asset protection control and compliance procedures

Skills You Will Need

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise: Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.
• Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Who You Are

• Leads by example and motivates team to reach goals
• Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand
• Inspires customers to buy and help them look and feel beautiful and confident.
• Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
• Possess a passion and a business-minded attitude to succeed in a performance-based work environment
• Able to resolve customer problems in a constructive and forward-looking
• You can manage multiple tasks at once in a fast-paced environment
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• 1 to 2 years of relevant work experience

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
• Lifting and moving items weighing up to 25 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

BEAUTY00