Billing Support Specialist III

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The primary role of the Billing Support Specialist III is to perform administrative tasks in support of the client's billing department.

Shift:8am-4:30pm ET Monday through Friday

• Monitor and respond to inquiries sent to the centralized billing inbox
• Perform time edits
• Respond to billing inquiries or redirect to the appropriate biller
• Prepare ad-hoc reports, providing analysis of financial and historical data
• Provide backup billing assistance when the Biller is out of the office
• Assist in obtaining timekeeper approval for Billing clients
• Prepare invoices according to client billing guidelines
• Respond to inquiries timely and effectively
• Prioritize and meet aggressive deadlines while handling a high volume of work
• Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contacts. This position requires routine communication with client contacts and other personnel, both inside and outside the firm
• Perform other duties as assigned

Education

• Minimum: High School or GED
  • HS Diploma

Years of Experience

• Minimum Years of Experience: 2
  • More than 2 years of relevant billing, accounting, or financial experience directly related to the duties of the position

Skills and Certifications

• Experience with Aderant/CMS, Elite, or similar software
• Proficiency with Outlook, Word, and Excel
• Excellent oral and written communication skills
• Ability to interact with clients in a professional, service-oriented manner
• Ability to work independently
• Ability to prioritize tasks and complete work within established deadlines
• Ability to thrive in a team environment and look for opportunities to provide additional support
• Experience with some sort of billing platform/software
• Experience with various e-billing vendor portals preferred
• Strong attention to detail
• Ability to solve problems independently

The national pay range for this role is $37,800 to $67,400 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans