Credit/Collection Principal Analyst

Additional Location(s):US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

The Credit/Collection Principal Analyst is responsible for managing all aspects of collections for a portfolio of our most complex customers, with a focus on maximizing cash flow and minimizing bad debt. Building meaningful partnerships with key customers is essential to supporting their inquiries and requests related to cash collections. The analyst will identify the root cause of non-payment issues and recognize internal and external obstacles that may compromise collections, driving resolution before escalation to senior leadership. Collaboration is crucial in this position, as the analyst must establish relationships with key stakeholders to provide services and solutions that create value for our customers.

• Act as a champion at the highest level in all aspects of the Credit & Collections organization.
• Develop collection strategies for a highly complex account portfolio based on experience and expertise.
• Identify root causes of problem areas within the portfolio and those escalated by other analysts, and drive resolution with minimal support.
• Address all receivables in the assigned portfolio, ensuring that any disputes are resolved appropriately. Encourage cash collection through skillful persuasion while maintaining professionalism in all customer interactions. Handle sensitive situations tactfully, enriching customer relationships.
• Support the Customer to Cash Management team by serving as the first point of contact for analyst escalations and representing the team or manager in cross-functional meetings.
• Mentor, train, and influence team members, and make recommendations to improve collectors' proficiency to meet individual targets and drive career development.
• Serve as a subject matter expert on all systems used by the department.
• Lead medium to large-scale projects aimed at process improvement and team efficiency. Nominate appropriate team members to participate in project work based on their skill sets.
• Regularly lead discussions and make presentations in cross-functional meetings, presenting information to explain recommendations and implications.
• Monitor a daily queue of orders held for credit review before release for shipment, and participate in evening release coverage as required.
• Monitor daily queue in the ticketing tool to address customer inquiries as needed and participate in rotating coverage, which may include evening hours.
• Ensure adherence to all financial policies and controls, promoting a high standard of corporate responsibility.
• Achieve established KPI targets.

Required Qualifications:

• Bachelor's degree and/or 5+ years of related experience in collections.
• Proficiency in MS Excel.
• Strong written and verbal communication skills.
• Strong analytical and critical thinking skills, with the ability to recognize high-risk situations that need to be escalated and to execute resolution with minimal support.

Preferred Qualifications:

• Advanced Excel skills, with the ability to perform complex data analysis.
• Experience fostering positive change through interactions with customers and internal stakeholders.
• Financial acumen with an understanding of how collection decisions impact overall cash flow.
• Strong commitment to continuous improvement and innovation in processes and solutions.
• Integrity and professionalism in interactions with both internal and external customers.
• Global experience or ability to work effectively in a cross-cultural, collaborative environment.
• MBA or equivalent advanced degree.
• Collections experience in the healthcare industry or familiarity with hospital systems.
• Leadership experience or prior role in training/mentoring team members.
• Familiarity with SAP, Service Cloud, BillTrust, and/or GetPaid systems.
• Proven track record in process improvement or automation, with project management experience preferred.

Requisition ID:595229

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran's status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance freeworkplace. Pursuant to Va. Code * 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

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