Coordinator Patient Experience - Patient Relations

Summary:

In a High-Reliability Organization, reporting to the Director of Quality Management, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.

CHRISTUS Spohn Hospital Alice was built in 1999 to serve the healthcare needs of people in Alice and the surrounding communities. The hospital is a Level IV Trauma Center and is licensed for 186 beds and offers comprehensive medical and surgical services including pediatrics, obstetrics, skilled nursing, emergency and intensive care, as well as cardiac and comprehensive services. At CHRISTUS Spohn Hospital Alice, Coastal Bend nurses can feel confident they have a place to work that will support them and help them grow professionally. The hospital has achieved the Pathway to Excellence designation by the American Nurses Credentialing Center (ANCC), recognizing hospitals which support and nurture their nurses' development.

Requirements:

Travel Required between Alice, Kingsville and Beeville

Education/Skills

• Associate degree required.

Experience

• 1 year of education, customer service, or process improvement experience preferred.
• Experience in supporting multi-functional teams required.
• Experience in a healthcare setting is required.

Licenses, Registrations, or Certifications

• None required.

Work Type:

Full Time

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