Testing Proctor - Access Services

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum.

Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We are examining and revising our policies and practices with the stated goal of becoming an anti-racist institution.
Tacoma Community College is an Associate and Bachelor degree-granting public institution that serves a diverse population of approximately 12,000 students. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." To grow our workforce, we seek to recruit employees who exemplify these attributes:

• Commitment to educating a racially and socioeconomically diverse student population
• Reflects the diversity of our community
• Values intellectual curiosity and innovation
• Honors the campus mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for historically underserved populations,
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of TCC

• Provides individualized reading support for quizzes, tests, midterms and final exams.
• Serve as a transcriber/scribe for accommodated students, assisting them in writing or typing answers on exams.
• Ensure the security of client information by storing it in secured areas.
• Receive and refer visitors at the front desk as needed. Respond to customer and staff inquires and requests. Evaluate and problem solve test candidate issues, explain complex processes as needed.
• Deliver exceptional customer service by greeting examinees and verifying their eligibility of alternative testing accommodations.
• Conduct proctored testing sessions and maintain the security, confidentiality and integrity of all testing materials as appropriate to the specific instructions provided by faculty.
• Maintain and review all testing logs, testing session reports and other documents.
• Maintain security and confidentiality of test materials, reports, results and information as required.
• Work collaboratively with proctor staff to address and resolve student/faculty problems effectively.
• Provide coverage as needed, including during vacation requests.
• Administer both computer based and paper/pencil testing.
• Perform other related duties as assigned.

Minimum Qualifications

• High School graduate or equivalent.
• One year customer service experience
• Proficient experience with word processing, spreadsheet, and email software programs.

• Associates degree or higher from an accredited college or university.
• Prior experience proctoring exams, accessible information, management system (AIM)
• Experience in Higher Education, student services and standardized test administration
• Demonstrated experience administering computer-based or web-based assessments.

• Successful completion of a criminal history background check prior to employment.
• Ability to stand for long periods of time.
• Ability to lift and move objects up to 10 lbs.

• Ability to clearly explain and articulate testing procedures and requirements. Strong interpersonal skills and demonstrated ability to interact with diverse populations, both internal and external to the college.
• An appreciation of the diversity and the benefits to a commitment to cultural awareness and sensitivity in the workplace.
• Commitment to cultural awareness, sensitivity, and inclusion in the workplace.
• Exceptional attention to detail and the ability to follow directions and meeting departmental demands.
• Demonstrated ability to work independently and as a member of a team.
• Ethics and integrity in upholding proctoring requirements and maintaining confidentiality of all information.
• Ability to maintain student/faculty confidentiality, FERPA and exam reports.
• Strong interpersonal skills to interact with a diverse population. Commitment to serving the needs of historically underserved populations, low income and/or limited English populations.
• Strong customer service skills, both in-person and over the phone, with a commitment to serving historically underserved populations, including low-income and/or limited-English speaking communities.

Application Materials
Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume and cover letter