Desktop Architect

• Research, design, develop, implement, manage, monitor and support for end user technology as it pertains to Norman Regional Hospital Desktop environment.
• Collaborates with technical Architect team to determine project priorities and technology advancements.
• Identifies software and hardware needs based on Health System strategic objectives, identified through ongoing assessment.
• Routine maintenance for system upgrades, hardware upgrades, and security patching
• Analyze system event logs, errors, security logs and troubleshoots issues
• Monitors system performance for key metrics to prevent underlying issues
• Manages system issues, hardware, software, changes and testing for optimal performance evaluations
• Tune hardware, images, policies, and settings for optimal system performance
• Provide 24x7 technical support with ability to troubleshoot complex environment
• Project management of technical projects
• Capable of leading technical staff through deployments and large\complex installations for desktop environment
• Assigns activities to team members and follows up to ensure appropriate, timely execution of tasks
• Advises leadership on technical and implementation issues
• Advises leadership in strategic planning and budgeting
• Resource for technical and non-technical staff and key connection point for contractors and vendor relationships.
• Mentors and coaches junior staff members
• Performs other duties as assigned

Qualifications

Education

• Associate degree in computer science, or other Technical degree is preferred.

Experience

• Three years of experience with Desktop Support
• Experience with VMware Horizon, Virtual Center, Virtual Desktop (VDI), VDI connection points, physical desktops, master images, asset management tools, mobile device management (MDM), advanced scripting, technical project management.
• Technical Health Care experience or knowledge is preferred
• Excellent customer service
• Must be able to communicate technically and non-technical based on conversation needs.

Licensure/Certification

• Advanced technical certifications are required

Compensation

• $25.00-$40.42/hr based on previous work experience
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement