Guest Services Representative - MGM Springfield

As a Guest Services Representative, your primary role involves effectively managing incoming calls related to various dispatch services such as PBX, Front Desk, Housekeeping, Facilities, Room Service, and Bell services, while ensuring that every interaction is characterized by exceptional customer service, addressing guests' needs promptly and courteously, and providing timely support to enhance their overall experience.

STARTING PAY: $15.75 per hour

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards
• Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and other special services requested by guests
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
• Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities
• Ensure that customer requests are met and confirmed within the guidelines established by management

THE IDEAL CANDIDATE:

• Has one (1) year of high-volume call center or customer service experience
• Takes pride in their work
• Describes themselves as detail-oriented
• Adapts well to changing situations and can efficiently handle a fast-paced work environment

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Free uniform and dry cleaning
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community