IT Services Intern

Federal Home Loan Bank of Atlanta
United States, Georgia, Atlanta
1475 Peachtree Street Northeast (Show on map)
Dec 26, 2024
Compensation Grade: NE-01 OUR VISION FOR DIVERSITY AND INCLUSION: FHLBank Atlanta contributes to our members' success through a diverse, inclusive, and engaged culture that enables all individuals to work together to fulfill our purpose. BASIC PURPOSE: Information Technology Services (ITS) Internship OUR VISION FOR DIVERSITY AND INCLUSION FHLBank Atlanta contributes to our shareholder's success through a diverse, inclusive, and engaged culture that enables all individuals to work together to fulfill our purpose. About the Internship Program: Every year, FHLBank Atlanta welcomes undergraduates and graduates from the country's leading universities to our nine-week, paid internship program. In addition to gaining real-world business experience in the financial services industry, interns can also take advantage of mentoring opportunities, participate in community involvement projects, and enjoy other benefits the Bank has to offer. Internship duration: June 2, 2025 to August 1, 2025 About the Federal Home Loan Bank of Atlanta: Federal Home Loan Bank of Atlanta (FHLBank Atlanta) is a cooperative bank that offers competitively priced financing, community development grants, and other banking services to help member financial institutions make affordable home mortgages and provide economic development credit to neighborhoods and communities. Our products, services, and programs help financial institutions manage daily liquidity, fund mortgages originated for sale in the secondary market, fund loans and investments held in portfolio, improve their asset/liability management, meet community credit needs profitably, cover temporary deposit outflows, and reduce the funding cost of asset growth. FHL Bank Atlanta also serves the economic and housing needs of communities by providing local financial institutions with flexible options for community development initiatives. We contribute 10 percent of our annual net income to the Affordable Housing Program. ESSENTIAL FUNCTIONS: Perform testing for Windows 11 and Office 365 Implementation. Software & Hardware configuration and distribution. Assist with Asset Inventory for Computer\Telecom Hardware and Software Systems. Assist with day-to-day Support Center Duties, including Service Desk calls and customer issue remediation. Update Service Desk Ticketing System, including resolutions and Knowledge Base. KNOWLEDGE, SKILLS, ABILITIES: Minimum Qualifications: Excellent Customer Service. Excellent Interpersonal and Communication Skills. Proficient in Microsoft Office 2021 / Office 365. Proficient in Windows 10 and Windows 11, including inner workings. Understands Windows Registry, Active Directory, OU, and GPO. Willingness to Assist Bank Employees. WORK LOCATION: Onsite with an opportunity to work remote partially. This position may not be filled in California, either in-person or remotely. We are an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.