Access Manager

Overview

Lakeview Center provides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies and intellectual disabilities. Across Northwest Florida, our services range from residential treatment to outpatient counseling, psychiatry, trauma care, treatments for substance misuse and 24/7 support for those with serious mental illnesses. Learn more at eLakeviewCenter.org.

Overview

The position of Access Manager is an integral part of the Business Practice Team. This position's primary responsibilities are the management and supervision of the Admission Coordinators and Admission Coordinator Team Lead to support and maintain a therapeutic and safe environment where we serve a wide variety of patients. This position duties include management of providers schedules, effective decision-making skills to resolve problems, managing no-shows to support providers productivity through schedule management and supporting quality customer services. This position is expected to maintain a working knowledge of front desk processes, ensure all daily task are completed timely, support the needs of the professional staff and ensure quality customer service. This position must keep up with agency changes to ensure that changes are effectively implemented to maintain compliance with Federal, State, Contractual and agency regulations. This position working closely with the Business Practice Director and the Business Practice Access Supervisor will manage request for emergency appointments from staff and outside professional staff as needed. This position is responsible for interviewing, hiring and the training for Access Area Teams.

Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Requirements

* Associate (AA) degree within area of position responsibility with four (4) years relevant medical business office experience.
* High school diploma or GED with six (6) years related experience may be substituted in lieu of degree.
* Must have working knowledge of business/medical physician/clinical office practice, to include insurance authorizations and practice requirements.
* Must have the ability to work independently with good criterial thing and decision-making skills.
* Must have proficient internet/computer skills and use Microsoft Office 10 to complete task.
* Must have strong organizational skills and the ability to prioritize responsibilities.
* Must have the ability to maintain effective working relationships with internal and external customers.
* Must have excellent verbal and communication skills to include letters, memos and emails. .
* Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
* Must be extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions.
* Must be able to pass organization screening requirements, including state and federal background screening as appropriate.

To Apply

Interested applicants please visit www.elakeviewcenter.org and complete the on-line application. If you require additional assistance, please call Human Resources at 850-469-3729.

LCI is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19.

Lakeview Center is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED