Electronic Funds Transfer (EFT) Specialist

UW Credit Union is hiring an Electronic Funds Transfer (EFT) Specialist - a position meant to meet the needs of our ever-growing membership!

Is your paycheck directly deposited into your bank account? Have you ever wired money to someone? At UW Credit Union, these transactions, or the transfer of electronic funds, are monitored by a team of skilled, hardworking, tenured employees, and that team is hiring!

No direct experience with electronic funds? No worries! If you are an inquisitive, analytical, and detailed oriented person, then this is the job for you!

As the Electronic Funds Transfer (EFT) Specialist, you will play a key role in ensuring all electronic funds transactions are completed accurately and on time, with your primary focus being ACH (Direct Deposit) and Wire Transfers. UW Credit Union members are counting on their funds being in the right place at the right time - your natural ability to prioritize work and meet deadlines is essential. Your eagerness to learn is vital, as ample time will be dedicated for the Electronic Funds Transfer (EFT) Specialist to learn the in's and out's of the role.

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Milwaukee Journal Sentinel's Top Workplaces, Wisconsin State Journal's Top Workplaces, and Madison Magazine's Best Places to Work, and receive:

21.5+ days annual time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass and bublr membership
• Employee Assistance Program
• And more!

What You'll Do

• Ensure ACH transfers, incoming and outgoing wires, electronic items, and other EFT (Electronic Funds Transfers) transactions are processed for UW Credit Union's members
• Responsible for daily balancing and reconciling of General Ledgers related to EFT processing
• Process reports, forms, and respond to emails, phone, and fax requests
• Process recalls and amendments on wire transfers in compliance with pertinent regulations
• Perform ACH stop payments and disputed transactions
• Execute advanced problem-solving skills to investigate all suspicious EFT transactions and activity to reduce risk for UW Credit Union and it's members
• Provide subject matter expertise to support internal and external members, and collaborate with internal departments to discover and provide world-class member service
• Cultivate positivity and empathy while pro-actively educating members
• Offer support and promote work/life balance by providing coverage related to high volumes, vacations, and unplanned absences
• Maintain knowledge of and carry out applicable regulations, policies, and procedures
• Ensure departmental policies and procedures are compliant with applicable regulations through regular review
• Embrace innovation by creating and improving applications that are efficient and user-friendly
• Actively participate in project work, including but not limited to, ideation, project tasks, testing, training, and communication plans

What You'll Need to Succeed

• 2-3 years in Customer Service and/or Financial Institution is preferred
• Strong oral and written communication skills
• Ability to work in the grey and be our members best advocate
• Demonstrated problem solving, organizational and volume management skills

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.