Customer Service Representative

Amada America, Inc.
United States, California, La Mirada
14921 Northam Street (Show on map)
Jan 04, 2025
Description Processes orders for material or merchandise received by mail, FAX, telephone or personally from customer or company employee. ESSENTIAL FUNCTIONS Edit orders received for price and nomenclature. Inform customers of unit prices, shipping date, anticipated delays and any additional information. Enter data into computer to determine total cost for customer. Record or file copy of orders received. Ascertain credit rating of customer. Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock. Route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Receive and check customer complaints. Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to sell additional merchandise to customer. Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories. PAY RATE: $19.00-$20.00/HR WORK ENVIORNMENT: Located in La Mirada, CA, on site 5 days a week. REPORTING RELATIONSHIP Division Manager SUBORDINATE STAFF None SKILLS Computer knowledge (word processing and spreadsheets). Bi-lingual - English / Spanish Excellent communication skills (verbal and written), detailed-oriented. Good organizational and interpersonal skills. WORKING CONDITIONS LIFTING: Average Weight: 25 lb. Frequency: Rarely Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)