Network Technician II

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responds to incoming support tickets, configure, setup, install, and troubleshoot network, VoIP, and video conferencing equipment. Collaborate with infrastructure team to implement secure network architectures. Create and maintain network diagrams and documentation.

This role is hybrid working onsite as well as remote. Candidate must reside in the greater Nashville area.

Traveling to Centerstone's clinic sites will be required for this role and is as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Install and configure network hardware and software, including routers, switches, firewalls, phones, faxing and other network equipment.
• Maintain and upgrade existing network infrastructure, including firmware updates and patch management.
• Monitor network performance and troubleshoot issues related to connectivity, performance, and security.
• Collaborate with other members of the technology team to ensure seamless integration of network infrastructure with other technology systems.
• Provide technical support to end-users regarding network-related issues.
• Participate in on-call rotation for after-hours support as required.
• All other tasks as assigned by your manager/director.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods
• Minimum of two years working with phones, cabling and data networks.
• Strong interest and drive to solve problems and improve user engagement
• Proven ability to quickly grasp information and independently produce results
• Strong communications skills, especially in written documentation
• Ability to diagnose and troubleshoot complex network issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

QUALIFICATIONS

Education Level

Associate's degree or equivalent experience required.

Years of Experience

Four years or more networking administration required.

Certification/Licensure

Preferred Cisco CCNA, VOIP, A+, Security+, or Network+.

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Driving - 50%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.