Inventory Asset Admin

Iron Bow Technologies is currently looking for an Asset Management Admin.The successful candidate will be responsible for providing first-tier support to our nation's veterans, consisting of just in time cellular carrier updates (activations, suspensions, deactivations), end-user assistance and coordination of mobile devices data plans with cellular carriers. This candidate will be responsible for the management of Assets via ServiceNow to ensure pertinent information is captured and updated in the system. In addition, this position will follow established Asset Management policies, procedures, and processes. Our most important qualification isn't technical, it's the ability to consistently deliver world-class support and invigorating customer experiences in a mission driven organization.

As an Asset Management Admin, one must have the ability to adapt to evolving products, platforms, and hardware. You have the tenacity to work with different cellular carriers and/or non-technical end-users until issues are resolved and devices are functioning.

THE HIGH LEVEL

Asset Admin will be responsible for providing first-tier support to our nation's veterans, consisting of just in time cellular carrier updates (activations, suspensions, deactivations), end-user assistance and coordination of mobile devices and all VA telehealth assets. The Asset Admin will be responsible for the management of Assets via ServiceNow, NorthStar and Maximo to ensure pertinent information is captured and updated in the system.

WHAT YOU'LL BE DOING

• Manage multiple dashboards (Internal and customer) to update data elements within SLAs.
• Configuring iPads with iPad Refresh Carts (iPRC) based on customer profiles and cellular needs
• Work in unison with multiple internal and external teams, including customers, cellular carriers, Tier 2 technicians, specialized reach-out/project teams.
• Perform basic research and follow-up on IT assets with the ability to work with multiple data sources.
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Create, update, close manage customer tickets in ServiceNow ticketing system
• Do the troubleshooting and escalate as needed and ensure problem ownership
• Provide reassurance to end users when delivering solutions and diagnosing issues
• Advise management of potential risks that may have impact on customer base and operating environment
• Promote end-user satisfaction in adherence to established performance metrics
• Takes initiative to correct asset discrepancies based on knowledge of business rules
• Coordination of shipping telehealth devices while ensuring accurate inventory

WHAT YOU BRING TO THE TABLE

• You have a basic understanding of inventory (receiving, kitting, shipping, audits)
• You're experienced with logistics and shipping carriers (major carriers and/or 3PLs) a plus
• You have experience with providing superior customer service skills a must and have a strong desire to provide the highest quality of service to the customer is required
• You have strong experience with Microsoft office
• You have a problem-solving mindset with an initiative to drive improvement by detailed suggestions and/or research of tools and other efficiency gaining opportunities
• You're experience working in help desk ticketing platforms/systems, and able to type and document notes in real-time while engaged with customer on phone
• You have strong organizational and follow up skills
• You maintain calm composure and customer focus while troubleshooting and solving issues with end-users that may have little understanding of technology
• You're able to successfully work both cross-functionally with multiple departments as well as a part of a team
• You're able to keep sensitive and confidential material private
• Strong oral and written communications
• HS Diploma required. AS Degree preferred.
• Regular & reliable attendance required

TRAVEL REQUIREMENTS

Partial or day-long local excursions may be required at local facilities within metro area

WHY YOU'LL LOVE IT

• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

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